A simulation based supply partner selection decision support tool for service provision in Dell
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TL;DR: Dell's experience of diminishing returns for its outsourced after sales product repair service is illustrated and the development of a new partner selection methodology is presented, which incorporates a new process improvement stage to be executed in combination with the final selection phase.
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About: This article is published in Computers & Industrial Engineering. The article was published on 01 Apr 2013. and is currently open access. The article focuses on the topics: Decision support system & Selection (genetic algorithm).
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