TL;DR: In this paper, the authors outline and discuss a strategic and holistic approach to crisis management for the tourism industry, and explore the definitions and nature of crises and disasters, and propose a strategic approach to their management from proactive pre-crisis planning through strategic implementation and finally evaluation and feedback.

TL;DR: In this paper, the influence of tourists' internal characteristics or personal factors on the different components of perceived image have been analyzed by means of empirical research applied to a representative sample of tourists visiting the island of Lanzarote (Canary Islands, Spain).

TL;DR: In this paper, the competitiveness of both the destination's attractions and its tourism industry were used to construct an instrument that was used to survey tourism practitioners in Hong Kong and respondents were asked to rate the factors for both importance and relative competitiveness, in a method consistent with importance performance analysis.

TL;DR: In this paper, the authors argue that the clustering of activities and attractions, and the development of rural tourism routes, stimulates co-operation and partnerships between local areas, and that meaningful community participation, together with public sector support, presents opportunities for small-scale indigenous tourism projects in less developed areas.

TL;DR: In this article, the authors attempted to segment festival market using a cluster analysis based on delineated motivation factors, and explored any potential importance of motivation clusters and visitor types as factors of influencing their overall satisfaction based on main and interaction effects.

TL;DR: In this paper, the authors present arguments in support of CGE modelling as the preferred technique in analysing the economic impacts of tourism, and discusses its potential to drive future research in this area that is more relevant to real world tourism destinations.

TL;DR: In this paper, an integrated model of an online travel community using structural equation modeling is presented, which indicates that participation in the travel community is driven mainly by social and hedonic benefits, while level of active contribution can be explained by three instrumental, efficacy, and expectancy related incentives.

TL;DR: In this article, the authors developed an instrument to measure the festival and special event organizers' perceptions of the impacts of festivals and special events on local communities based on the literature and the suggestions of experts in the area.

TL;DR: In this article, the authors used the importance-performance analysis (IPA) model to assess the performance of Hong Kong's tour guides as perceived by mainland Chinese outbound visitors, and identified 20 pertinent tour guide service quality attributes.

TL;DR: In this article, the authors explored the relationship between human resource management practices, service behavior and service quality in tourist hotels and found that HRM practices had partially a direct effect on customer perceptions of service quality and an indirect effect through employees' service behavior.

TL;DR: In a survey of 556 members of American soccer clubs prior to the FIFA World Cup, this article found that the level of fan motives, travel motivations, and the potential attendee's background had a significant impact on the likelihood of attending the event.

TL;DR: In this paper, the authors investigate whether demographic and behavioral characteristics differ significantly among groups of online virtual community members; identify factors that affect the community members' loyalty; and determine if the loyalty to an online virtual communities would lead members to purchase products.

TL;DR: In this article, the authors show how some weaknesses of SWOT analysis can be avoided and how it can be elaborated upon in order to provide more comprehensive decision support for rural tourism.

TL;DR: In this article, the authors identify the underlying dimensions influencing visitor experiences through natural landscapes and apply two commonly used multivariate techniques, multidimensional scaling and principal components analysis, to create constructs that model the nature and magnitude of the visitor experience in natural settings.

TL;DR: In this article, the authors examined the relationship between small and medium-sized tourism accommodation enterprises and European tour operators and proposed actions and policies that could be incorporated in SMTEs' strategies in order to strengthen their negotiating position with large tour operating consortiums and ameliorate their evident over-reliance on tourism intermediaries.

TL;DR: In this paper, the authors identify differences in motivations to travel to Korea, preferred tourist resources (activities), length of planning before travelling, information sources used, and length of stay based on five national tourist groups (American, Australian, Japanese, Chinese (Mainland), Chinese (Hong Kong SAR).

TL;DR: In this paper, travelers at the Brussels airport were questioned by means of a standardized questionnaire and the results revealed two traditional shopping motivations, experiential and functional, and two motivations relating to the airport infrastructure and atmosphere.

TL;DR: In this paper, the applicability of tourism management techniques grounded in spatial ecology is explored in Doubtful Sound (New Zealand) where the recent proliferation of tour operators has brought pressures to bear upon a population of bottlenose dolphins resident in the sound.

TL;DR: In this article, the authors argue that it is necessary to define and implement the concept of carrying capacity as a critical aspect for facilitating planning in the tourism process and propose a set of solutions for determining, managing, controlling and increasing the environmental carrying capacity of a tourist destination.

TL;DR: In this article, the authors examined the meaning and impacts of extreme seasonality of tourist demand on family businesses in the tourism and hospitality industry, and how owners strategically adapt to cope with or counter seasonality.

TL;DR: In this article, a study was designed to identify important selection factors for all-inclusive package tours as perceived by outbound tourists, with the safety of the tour being viewed as the most important item for package tours selection, followed by the possibility of departing successfully and the service quality offered by the travel agency.

TL;DR: In this paper, the authors identify the tourist image of a US state with limited comparative advantages and suggest using the knowledge of the existing image to develop its competitive advantages using telephone interviews with 417 individuals in 12 US states.

TL;DR: In this article, the authors developed a motivational and behavioral profile of a distinct segment of tourists who visited coastal wetlands located in Taiwan and found that tourists' motivations for visiting coastal wetlands vary and include motives not traditionally identified in studies conducted with tourists in the Western Hemisphere.

TL;DR: In this article, the applicability of formal safety assessment to the cruise industry is examined and a case study is carried out in order to demonstrate the proposed methodology for cruise ship safety.

TL;DR: In this article, the main aim of the survey is to identify and evaluate those elements and dimensions that determine client satisfaction through the service offered by travel agencies, and a satisfaction scale constructed, that measures and evaluates the satisfaction of customers in using travel agency services.

TL;DR: The authors analyzed the preferences of international urban travelers by focusing on European, North American, and Japanese travelers to Seoul, Korea, and attempted to identify the relationship between preferences and expenditures for the attributes or activities.

TL;DR: Wang et al. as discussed by the authors established management indicators for ecotourism in nature reserves based on the pressure-state-response model, and the procedure on how to establish indicators was illustrated in the case study area of Tianmushan Nature Reserve.

TL;DR: Managing Urban Tourism as mentioned in this paper brings together Page's particular strengths in the fields of urban, transport and economic impact issues and Hall's uncanny ability to provide a mismatch of disparate areas including tourism, political economy, planning and the environment.