Mohsen Khotanlu
Islamic Azad University
3 Papers
3 Citations
Mohsen Khotanlu is an academic researcher from Islamic Azad University. The author has contributed to research in topics: Service quality & The Internet. The author has an hindex of 1, co-authored 3 publications.
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Papers
Explaining Efficiency in Electronic Banking
TL;DR: Aladwani et al. as discussed by the authors used cost and profit functions and customer satisfaction and Internet to estimate efficiency at the e-banking using these measures they explained cross-bank differences over Time, which are related to bank size, ownership structure and other relevant Variables.
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Performance Management and its Relationship with Service Quality in Electronic Banking
TL;DR: In this article, a study had been performed to analyze relationship between performance management and service quality because of develop the E-banks service quality by means of improve specific sides of the performance management.
The False Claims about Economic Value Added
TL;DR: In this paper, the authors provide EVA definitions, Importance of EVA, Limitations of EVAs, What can be done to increase EVA? Comparing traditional measures and EVA.