System and methods for delivering information include a communications network defined by at least a wireless telephone network (22) coupled to a computer network (24), where the communications network is associated with a plurality of communication devices (14, 16, 18, 20) that define a group communications net. A communications manager (32) is operable to provide a group communication session by receiving a data packet from one member of the group communications net and transmitting the data packet through the computer network to at least one of the other members of the group communications net. A message module (28) having a plurality of informational messages is associated with the communications manager, and a delivery module (30) is coupled to each of the message module, the communications manager, and the communications network. The delivery module is operable to monitor the group communication session and to deliver one of the plurality of informational massages to the group communications net. Further, methods of billing a user for participation in the group communications session include discounting an amount due based on receipt of informational messages.

Systems and methods for delivering information within a group communications system

A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.

Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center

A method of sorting a received information message in which a source of delivery of the message is indicated by a unique identifier accompanying the message, for example, in an e-mail or voice message system. The method includes steps of receiving the message, looking-up the identifier in a database, assigning a code for the message per the result of the step of looking-up, and prioritizing or forwarding the message according to the code.

System and method for prioritizing communications messages

A computing device and computer-readable medium storing instructions for controlling a computing device to customize a voice in a multi-media message created by a sender for a recipient, the multi-media message comprising a text message from the sender to be delivered by an animated entity. The instructions comprise receiving from the sender inserted voice emoticons, which may be repeated, into the text message associated with parameters of a voice used by an animated entity to deliver the text message; and transmitting the text message such that a recipient device can deliver the multi-media message at a variable level associated with a number of times a respective voice emoticon is repeated.

System and method of controlling sound in a multi-media communication application

Provided are methods, data processing systems and computer programs enabling selection of an appropriate message filtering policy for inter-broker communications within a message broker network. The policy determines whether a broker should forward messages to all its neighbour brokers (‘broadcast’) or should filter messages based on subscription information for connected brokers and, if filtering, what filtering rules to implement and when. Filtering rules may differentiate between different groups of message topics. The filtering policy selected may differ for different links within a single broker or multi-broker network and, additionally or alternatively, the communication strategy for the network or for specific links within the network may be changed according to current network use characteristics.

Selection of communication strategies for message brokers or publish/subscribe communications

An automated message distribution system routes digitally-encoded messages via public-switched telephone networks and wide area networks and local area networks to the most desired route. In a preferred embodiment of the invention, digitally encoded messages enter into a local area network, either directly or via a public-switched telephone network, and are sent to their destinations in a distributed manner. The paths or routes are calculating by using a set of customized rules. The customized rules are set to distribute messages evenly among the available paths.

System and method for automated received message handling and distribution

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System and method for automated received message handling and distribution