An answer providing method and device. The answer providing method comprises: receiving a question input by a user (S101); determining a first answer corresponding to the question input by the user (S102); and providing the first answer to the user, wherein the question at least further corresponds to a second answer, the second answer being an answer provided to the user in a different question input mode (S103). The answer providing method can determine and provide a corresponding answer on the basis of a question input by a user and can also provide a different answer to the user in a different question input mode, thereby satisfying different demands of the user on the answer and improving the satisfaction of the user on the answer.

Answer providing method and device

The invention provides a processing apparatus and method, and a question and answer system. The invention discloses the processing apparatus on one hand. The processing apparatus comprises a unit configured to detect at least one keyword in a question received by an electronic device, a unit configured to obtain information of the electronic device from a first database based on the question, a unit configured to determine a first level based on the detected keyword and determine a second level based on the obtained information of the electronic device, and a unit configured to determine a corresponding answer for the problem from an answer list according to the detected keyword, the obtained information of the electronic device, the first level and the second level. According to the processing apparatus and method, and the question and answer system, the answer aiming at the question and most matched with an intention of an inquisitor can be determined.

Processing apparatus and method, and question and answer system

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Processing apparatus and method, and question and answer system