An Hay Jung

TL;DR: In this paper, an apparatus for providing a question and answer service of a call center consisting of a knowledge management module to generate knowledge inputted from a manager terminal into content of a text form, a knowledge base management module, and a machine learning control module to detect an answer using the machine learning model generated by the knowledge management model or receive an answer from the knowledge base manager module to transfer the answer to a user terminal when a question is inputted by the user terminal.