A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

Technique for providing personalized information and communications services

The invention is a system for providing virtual connections through an ATM interworking multiplexer on a call-by-call basis. A signaling processor receives signaling for a call and selects the virtual connection for the call. The signaling processor generates new signaling that identifies the selection and transfers the new signaling to the ATM interworking multiplexer that accepted the access connection for the call. The multiplexer converts user information from the access connection into ATM cells for transmission over the virtual connection in accord with the new signaling.

Broadband telecommunications system

The present invention includes a method, system, and apparatus for providing communication control. The invention includes a method in which signaling is processed externally to a switch before it is applied by the network elements. The processor is able to select network characteristics and signal the network elements based the selections. A network employing the processing method is also included, as well as a signaling system that employs the processing method.

Method, system and apparatus for telecommunications control

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services may include, e.g., private directory and calendar data synchronization, identity pre-validation, etc. To personalize the services, at least one profile record associated with the user which may specify, among others, the devices used by the user to communicate with the information/call center, and preferred information/call center to which an information assistance call is routed. Accordingly, services and service features provided to the user may be tailored for use with the specified devices. Security measures may also be instituted in the profile record to restrict use of certain services and service features.

Technique for effectively providing personalized communications and information assistance services

The combination of narrowband applications with broadband transport may be enabled with a communications architecture, in which one or more Media Gateways (MGs) that include broadband switching fabric are controlled by a Media Gateway Controller (MGC) that includes switching intelligence and narrowband switching fabric. A new data structure is provided in the MGC to identify bandwidth allocation on all traffic trunks interconnecting MGs controlled by the MGC. The new data structure can further maintain quality data representing the quality of packet transmissions in the broadband network data. The new data structure enables the MGC to monitor congestion in the broadband network and to allocate bandwidth more efficiently.

Combining narrowband applications with broadband transport

A method and apparatus is provided for processing a call from a calling party to a called party The system includes subscriber profiles for both the called and calling parties and a call behavior module The subscriber profiles which reside in a switch or one or more remote databases comprehensively maintain the subscribed services and preferences of the parties The call behavior module processes the telephone call in accordance with the subscriber service options and preferences of the called party and the calling party as provided in the subscriber profiles Call processing is thereby handled more efficiently and reduced risk of feature interactions between the different subscriber services

Call processing system utilizing subscriber services and preferences

This invention relates to methods and apparatus for continuing the processing of a telecommunications call in the presence of a failure of a call processor. A backup processor is designated for each call, and a file of signaling messages for that call is maintained in that backup processor. When a failure of the call processor is detected, the file of accumulated messages for the call is processed by the backup processor in order to build up a call state for the call, but without sending call control messages for the call. Subsequent signaling messages are processed by the backup processor, including transmitting call control messages to other processors for establishing the call. Advantageously, the backup processor only processes signaling messages when a failure is detected thus greatly reducing the processing resources required for a typical call (which, of course, does not involve a processor failure).

Telecommunications call preservation in the presence of control failure

Apparatus and method for controlling establishment of telecommunications call connections in a telecommunications network. The network comprises a plurality of switches each with its own switching processor means, and a plurality of switching processing platforms each comprising at least one call processor. The switches and switching processing platforms are interconnected by a data network. SS7 signaling messages are received in one of the platforms and a call is assigned to a call processor. The call processor communicates with one or more switching processor means for controlling establishment of the call. Call features are processed under the control of the call processor. Advantageously, any call processor can be used for serving any call in the network and can control all legs of a multi-leg connection. Advantageously, in a large network, the number of platforms may be significantly less than the number of switches which reduces the cost and complexity of administration of the network.

Control of telecommunications networks

Apparatus and a method for controlling the establishment of telecommunications calls. In response to a service request from a calling party, a switch serving the calling party transmits a query identifying the called party to a shared database. The database provides information identifying the switch for accessing the called party, and information for identifying port(s) for accessing the called party from that switch. When a customer moves from one location to another, the database is updated to reflect the switch and port identification associated with the new location of the customer. If the called customer is a mobile customer, the database maintains information concerning the current location of that customer so that calls can be immediately switched to that customer. Advantageously, a single database for storing information about the location and class of service of all customers served by a network greatly simplifies the process of routing calls, allows for great flexibility in numbering plans, and greatly simplifies the process of providing service to a customer who has moved.

Generalized arrangement for routing telecommunications calls

A system for the handling of calls by a packet-based telephony system by which calls invoking features not implemented on the packet-based system are handed off to an existing legacy circuit-switched telephony system for further processing. Initial address messages are forwarded to a packet network feature server, which determines whether the features invoked by the call can be provided. If not, the feature server assigns the call a trunk selection parameter according to the type of feature invoked. The trunk selection parameter is conveyed to a connection gateway, which routes the call on one of a plurality of voice trunks. The call is received by a circuit-switched switching system for further processing according to the feature invoked.

Method and apparatus for implementing feature assist on a telecommunication network

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