Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Transcripts

Welcome to our presentation! We are thrilled to share our research, which uncovers how businesses can effectively balance customer satisfaction and productivity. Our study identifies three impactful strategies that leverage technology, such as AI and service robots, to enhance service quality. This research serves as a valuable guide for companies aiming to improve operations while keeping their customers delighted.

Our research is crucial as it demonstrates how companies can excel in a competitive landscape by adopting digital service technologies. We focus on three essential strategies that enable businesses to automate services while prioritizing customer needs. This work aims to inspire organizations to innovate and elevate their service delivery, benefiting both the businesses and their customers.

We are passionate about revealing how businesses can achieve service excellence while remaining cost-effective. Our paper highlights three strategic approaches that facilitate the seamless integration of technology into operations. This research empowers companies to enhance their service offerings, resulting in happier customers and improved operational efficiency.

In our exploration, we emphasize the interconnectedness of key components in operations management approaches. By separating front and back offices, enabling smart self-service technologies, and modularizing service offerings, organizations can optimize their service delivery. This holistic approach is essential for achieving operational excellence. For more insights and details regarding our research, we encourage you to refer to SciSpace.