Work in process

Abstract: Under the umbrella of buzzwords such as “Business Activity Monitoring” (BAM) and “Business Process Intelligence” (BPI) both academic (e.g., EMiT, Little Thumb, InWoLvE, Process Miner, and MinSoN) and commercial tools (e.g., ARIS PPM, HP BPI, and ILOG JViews) have been developed. The goal of these tools is to extract knowledge from event logs (e.g., transaction logs in an ERP system or audit trails in a WFM system), i.e., to do process mining. Unfortunately, tools use different formats for reading/storing log files and present their results in different ways. This makes it difficult to use different tools on the same data set and to compare the mining results. Furthermore, some of these tools implement concepts that can be very useful in the other tools but it is often difficult to combine tools. As a result, researchers working on new process mining techniques are forced to build a mining infrastructure from scratch or test their techniques in an isolated way, disconnected from any practical applications. To overcome these kind of problems, we have developed the ProM framework, i.e., an “pluggable” environment for process mining. The framework is flexible with respect to the input and output format, and is also open enough to allow for the easy reuse of code during the implementation of new process mining ideas. This paper introduces the ProM framework and gives an overview of the plug-ins that have been developed.

Abstract: A computerized system and method for managing work in process is provided. An initial transaction records case specific information. The case specific information is automatically linked with a work source index which includes basic client information. An electronic file is created for each case arising out of the initial transaction record. As work is performed on the case, the system tracks its progress and providces a variety of support functions. An electronic activity log function maintains a record of key activities involved in the processing of work items. An electronic diary function provides a means for prioritizing work and for scheduling various tasks. A staff table function provides a facility for storing information relevant to office personnel. Most of the system functions are integrated with the staff table function which provides a number of security and function parameters. A text processing function is provided which integrates stored database information into preformatted and customized documents. A "local data" function provides a facility for customization of data recordation and output at the local level. Various other systems functions provide the ability to modify, update, search and record additional case information.

Abstract: Enterprise-wide optimization (EWO) is a new emerging area that lies at the interface of chemical engineering and operations research, and has become a major goal in the process industries due to the increasing pressures for remaining competitive in the global marketplace. EWO involves optimizing the operations of supply, manufacturing and distribution activities of a company to reduce costs and inventories. A major focus in EWO is the optimal operation of manufacturing facilities, which often requires the use of nonlinear process models. Major operational items include planning, scheduling, realtime optimization and inventory control. One of the key features of EWO is integration of the information and the decision-making among the various functions that comprise the supply chain of the company. This can be achieved with modern IT tools, which together with the internet, have promoted e-commerce. However, as will be discussed, to fully realize the potential of transactional IT tools, the development of sophisticated deterministic and stochastic linear/nonlinear optimization models and algorithms (analytical IT tools) is needed to explore and analyze alternatives of the supply chain to yield overall optimum economic performance, as well as high levels of customer satisfaction. An additional challenge is the integrated and coordinated decision-making across the various functions in a company (purchasing, manufacturing, distribution, sales), across various geographically distributed organizations (vendors, facilities and markets), and across various levels of decision-making (strategic, tactical and operational). © 2005 American Institute of Chemical Engineers AIChE J, 51: 1846 –1857, 2005