TL;DR: This paper developed a typology of management responses to negative online reviews of hotel accommodation using service recovery, justice, and electronic word-of-mouth literatures and tested the typology on a sample of 150 conversations drawn from TripAdvisor.
Abstract: Increasingly, consumers are posting online reviews about hotels, restaurants, and other tourism and hospitality providers. While some managers are responding to these reviews, little is known about how to respond and how to do so effectively. Drawing on the service recovery, justice, and electronic word-of-mouth literatures, we developed a typology of management responses to negative online reviews of hotel accommodation. An initial version of the typology was verified through interviews with eight industry experts. The final “Triple A” typology comprised 19 specific forms of managerial responses subsumed within the three higher-level categories of acknowledgements, accounts, and actions. The typology was tested on a sample of 150 conversations drawn from the website, TripAdvisor. Most responses included an acknowledgement of the dissatisfying event, an account (explanation) for its occurrence, and a reference to action taken. Responses differed between top- and bottom-ranked hotels. Propositions for exte...
TL;DR: The authors provides a survey of the aims and methods of linguistic typology, and the conclusions we can draw from them, including the relationships between typologies, historical linguistics and grammaticalization.
Abstract: Linguistic typology identifies both how languages vary and what they all have in common. This Handbook provides a state-of-the art survey of the aims and methods of linguistic typology, and the conclusions we can draw from them. Part I covers phonological typology, morphological typology, sociolinguistic typology and the relationships between typology, historical linguistics and grammaticalization. It also addresses typological features of mixed languages, creole languages, sign languages and secret languages. Part II features contributions on the typology of morphological processes, noun categorization devices, negation, frustrative modality, logophoricity, switch reference and motion events. Finally, Part III focuses on typological profiles of the mainland South Asia area, Australia, Quechuan and Aymaran, Eskimo-Aleut, Iroquoian, the Kampa subgroup of Arawak, Omotic, Semitic, Dravidian, the Oceanic subgroup of Austronesian and the Awuyu-Ndumut family (in West Papua). Uniting the expertise of a stellar selection of scholars, this Handbook highlights linguistic typology as a major discipline within the field of linguistics.
TL;DR: In this article, the psychological and behavioural changes associated with activism were systematically documented and organized into a typology of change, which can be classified into 19 main forms: marital status, children, relationship ties, work-life/career, extended involvement, consumer behaviour, identity, empowerment, radicalization/politicization, legitimacy, sustained commitment, self-esteem, general well-being, ‘traits’, selfconfidence, religion, organizing, knowledge and home skills.
Abstract: Most research on activist participation has aimed to explain motives to engage in protest and collective action or becoming an activist. The outcomes, for the individual, have been neglected. Therefore, we set out to systematically document and organize the psychological and behavioural changes associated with activism into a typology of change. The review contains 57 papers describing changes. Psychological changes identified in the literature can be classified into 19 main forms: marital status, children, relationship ties, work-life/career, extended involvement, consumer behaviour, identity, empowerment, radicalization/politicization, legitimacy, sustained commitment, self-esteem, general well-being, ‘traits’, self-confidence, religion, organizing, knowledge and home skills. Our analysis highlights the lack of analysis of the relation between type of protest and type of change, and lack of research into the processes behind the various psychological changes. What is needed now is more precise investigation of the relationship between types of protests, social and psychological processes, and psychological outcomes. Further, more longitudinal studies are required to explore the relationship.
TL;DR: This report reports on the first in-depth empirical study of actor perspectives, including interviews with 38 key stakeholders in research, practice, and policy, and identifies a typology of four perspectives, which enables improved understanding of existing perspectives and so has potential to facilitate more transparent discussion of the options available to address L&D.
Abstract: Loss and Damage (L&D) has been the subject of contentious debate in international climate policy for several decades Recently, formal mechanisms on L&D have been established, but arguably through unclear language This ambiguity is politically important, but researchers and practitioners require clearer understandings of L&D Here we report on the first in-depth empirical study of actor perspectives, including interviews with 38 key stakeholders in research, practice, and policy We find points of agreement and also important distinctions in terms of: the relationship between L&D and adaptation, the emphasis on avoiding versus addressing L&D, the relevance of anthropogenic climate change, and the role of justice A typology of four perspectives is identified, with different implications for research priorities and actions to address L&D This typology enables improved understanding of existing perspectives and so has potential to facilitate more transparent discussion of the options available to address L&D
TL;DR: In this article, a comprehensive and precise definition and typology of eco-driving behaviors is presented, which includes six mutually exclusive classes of behavior: driving, cabin comfort, trip planning, load management, fueling and maintenance.
Abstract: The role of vehicle driver behavior has been ignored in prior energy and environmental policy making. Laboratory procedures that produce the fuel economy estimates posted on every new car sold in the US are designed to preclude the effects of differences between drivers. Yet, every vehicle states the caveat, “Actual results will vary for many reasons, including driving conditions and how you drive and maintain your vehicle.” Eco-driving as means of strategically taking advantage of this variability has been inconsistently defined in conceptual analyses and variously operationalized in empirical analyses. The present research clarifies, synthesizes, and expands on prior definitions of eco-driving to develop a comprehensive and precise definition and typology of eco-driving behaviors. The resultant typology includes six mutually exclusive classes of behavior: driving, cabin comfort, trip planning, load management, fueling, and maintenance. This typology establishes a basis for systematic research to determine energy and climate impacts and develop effective policies and interventions for different types of eco-driving.
TL;DR: This paper clarifies the definitions and theoretical implications of project classification and typology so they can be fully used in theory development and points to promising directions for future development of theories in project management.
TL;DR: In this paper, a typology of corporate entrepreneurship in family firms is developed to understand the antecedents, modes, and outcomes underlying the strategic impetus of family firms to engage in corporate entrepreneurship.
Abstract: Family involvement in business creates idiosyncrasies in firm behavior that promote long‐term, often transgenerational, strategic logics that ostensibly align with the motivations and outcomes of corporate entrepreneurship. Interestingly, extant research provides only minimal insight into the heterogeneous nature of corporate entrepreneurship orientations pursued by family firms. To better understand this heterogeneity, we bridge arguments within the family business literature to develop a typology of corporate entrepreneurship in family firms. Our findings provide a reconciliatory approach to this literary diversity and suggest that the varied corporate entrepreneurship orientations of family firms are impacted by the duality of a family's distinct intention to pursue transgenerational succession and the firm's unique capabilities to acquire external knowledge—calling into question the antecedents, modes, and outcomes underlying the strategic impetus of family firms to engage in corporate entrepreneurship.
TL;DR: In this paper, a typology of sports sponsorship-linked Twitter content is developed, comprising 17 categories, including informing, entertaining, rewarding and interacting, with the majority of tweets falling into the informing type.
Abstract: This paper thematically categorises sports sponsorship-linked Twitter content and,
by drawing on uses & gratifications (U&G) theory, maps the extent to which these categories
cohere with known user motivations for consuming social media.
Methodology: Qualitative content analysis of a sample of 1502 Tweets by London 2012
Olympic and Paralympic Games sponsors posted between January 2011 and September 2012
was used to develop the typology of sponsorship-linked Twitter content.
Findings: From the data, a typology is developed, comprising 17 categories grouped under
four main types: informing, entertaining, rewarding and interacting. The majority of sponsor
Tweets (68%) fell into the informing type, with 17% categorised as interacting. While few
(2%) Tweets were categorised as entertaining, the link to the sponsored event implies a
degree of entertaining content even in ostensibly informative, rewarding or interactional
sponsorship-linked Tweets. Therefore, the typology categories highlight Twitter content
produced by sponsors which engages customers, fostering dialogue alongside providing
informative and entertaining content.
Originality: The typology extends existing understanding of the use of social media within
sponsorship activation campaigns by thematically categorising content and mapping this
against known user motivations for consuming brand-related social media content.
Practical implications: The typology can inform practitioners’ future sports sponsorship
activation planning decisions and can also aid rights holders in tailoring appropriate
sponsorship opportunities to potential sponsors, based on an appreciation of the nature of
content sought by brand followers.
TL;DR: Findings demonstrate how race interacts with age and education to influence the probability of belonging to particular network types.
Abstract: Objectives This study examined race differences in the probability of belonging to a specific social network typology of family, friends, and church members. Method Samples of African Americans, Caribbean blacks, and non-Hispanic whites aged 55+ were drawn from the National Survey of American Life. Typology indicators related to social integration and negative interactions with family, friendship, and church networks were used. Latent class analysis was used to identify typologies, and latent class multinomial logistic regression was used to assess the influence of race, and interactions between race and age, and race and education on typology membership. Results Four network typologies were identified: optimal (high social integration, low negative interaction), family-centered (high social integration within primarily the extended family network, low negative interaction), strained (low social integration, high negative interaction), and ambivalent (high social integration and high negative interaction). Findings for race and age and race and education interactions indicated that the effects of education and age on typology membership varied by race. Discussion Overall, the findings demonstrate how race interacts with age and education to influence the probability of belonging to particular network types. A better understanding of the influence of race, education, and age on social network typologies will inform future research and theoretical developments in this area.
TL;DR: A review of disability in Shakespeare's works and some instances of disability studies in Shakespeare studies can be found in this article, where the authors argue that there is no historical basis for the modern language of "disability", as illustrated with a philology of the term; this does not invalidate the viable uses of disability theory in Shakespeare literature.
Abstract: This article reviews some instances of disability in Shakespeare's works and some instances of Disability Studies in Shakespeare studies Contrary to the claims of the Disabled Shakespeares project, there is no historical basis for the modern language of "disability" in Shakespeare's texts, as illustrated with a philology of the term; this does not, however, invalidate the viable uses of disability theory in Shakespeare studies Developing a typology of these uses (historical, methodological, critical, theoretical), this article discusses the opportunities and liabilities of each approach but concludes that a better vocabulary can be found in Erving Goffman's theory of stigma (which inspired Disability Studies but, in many ways, is more conceptually and ethically buoyant) The main goal in this article is not to argue against a Disability Studies approach to Shakespeare but, instead, to use those readings as evidence of the imperfect even if well-intentioned ways we respond to the encounter with stigma in Shakespeare's works – a phenomenon of literary criticism that is remarkably resonant with the similarly imperfect even if well-intentioned ways we respond to the encounter with stigma in our everyday lives
TL;DR: In this article, the authors present three new sketches: 1) a horizontal structuring focusing on economic sectors (extraction of raw materials, production of raw material, services rendered to humans, and processing of information); 2) a vertical one considering different levels of experts and laymen; 3) a typology of LSP texts including a symbolic, an appellative, and a conceptual dimension.
Abstract: Coming from the tradition of classifying languages for specific purposes (LSP), the field of LSP research turned towards a more applied approach during the last years. While classification of LSP is still a highly discussed topic due to the heterogeneity of specialised communication, tackling concrete communication issues came to the fore in the frame of dealing with applied linguistics approaches. Unfortunately, the actual approaches fail with respect to completeness and principles due to a lack of system thinking. For filling the gap identified in the current literature, this article presents three new sketches: 1) a horizontal structuring, focusing on economic sectors (extraction of raw materials, production of raw materials, services rendered to humans, and processing of information); 2) a vertical one considering different levels of experts and laymen; 3) a typology of LSP texts including a symbolic, an appellative, and a conceptual dimension. Conclusively, these three typologies are merged for an exhaustive classification of LSP.
TL;DR: In this article, the authors developed a typology of diversity-oriented human resource management (DHRM) practices for clear understanding and employed factor analysis approach for developing the typology.
Abstract: Purpose
The significance of human resource management in managing workforce diversity has been emphasized by researchers and various practices have been identified and prescribed in literature. However, there is lack of HR typologies to understand different diversity management alternatives. Hence, the purpose of this paper is to develop a typology of diversity-oriented human resource management (DHRM) practices for clear understanding.
Design/methodology/approach
The study employs factor analysis approach for developing typology. In total, 31 human resource management practices covering the five functions of HR, i.e. recruitment, selection, performance evaluation, compensation and training were identified from literature. These practices were analyzed to investigate whether and how these 31 practices cluster into higher order DHRM practices categories.
Findings
From factor analysis, seven categories of DHRM practices emerged. The findings showed marked differences in these seven DHRM practices categories aimed at managing diversity.
Research limitations/implications
Future, survey researchers can use this typology of DHRM practices to design instruments that allow a more in-depth and differentiating analysis of role of HRM in managing diversity than those that have been carried out in previous research.
Practical implications
Managers can use the seven types of DHRM practices identified as criteria to choose an adequate pattern for HRM practices to manage diversity.
Originality/value
The typology developed in the study has foundations in specific diversity-related HRM practices rather than based on generic HRM typologies.
TL;DR: In this article, the authors used a network sample of 62 students and 4 instructors at the physical education and sport sciences dept. at the University of Thessaly to detect aggressive communication parameters and typology.
Abstract: Aim of this research is the detection of aggressive communication parameters and typology. A network sample of 62 students (male = 32, female = 30) and 4 instructors (male = 2, female = 2) at the physical education and sport sciences dept. at the University of Thessaly has been collected in 2016. A standardized questionnaire consisting of network and non-network part was used. Social network analysis (algebraic analysis) combined with conventional statistics has been used. Basic results are the following ones: Persons dedicated to sport appear to target others and be targeted. Dedication to study content is proved to play a role of a refuge against criticism. High grade and ambition seem to protect against negative comments. Physical qualification (tallness) seems also to discourage rudeness. Spatial-regional discrimination is also revealed. Mockery seems to be even a cause of absence from the courses. A superiority-induced aggressiveness (on economic basis) has been detected. Threat may be regarded as a behavioral extension of mockery (or inversely). In the course of study time, more aggressive persons emerge who even threat others. High grade students are unattractive for arguing. Internet seems to develop communication stimuli. The tendency for professional distinction is connected with arguing. Younger students show an integration deficit in terms of argumentation. Communicational types (three profiles of targets: “depreciated assaulted”, “attractive”, “repellent”, and two profiles of general involvement: “lively”, “controversial”) have emerged. A typology of targets is depicting a sharper fragmentation than a typology of general involvement (targeted and acting).
TL;DR: An Spanish psychometric typology of sexual offenders taking into account dynamic risk factors is developed, showing that social desirability has a strong influence on the developed typologies, whereas the offence type, sociodemographic characteristics, and criminal history do not.
Abstract: The purpose of this article was to develop an Spanish psychometric typology of sexual offenders taking into account dynamic risk factors. The sample comprised 94 sex offenders imprisoned in Spain (52 rapists and 42 child molesters). The analysis yielded two different offender categories based on the subjects’ criminogenic needs level (high and low). The results also showed that social desirability has a strong influence on the developed typologies, whereas the offence type, sociodemographic characteristics, and criminal history do not. A dynamic risk factors typology, such as the one proposed here, could help criminal and correctional facilities to fulfill their remit. It could also be useful for linking treatment intensity to offenders’ criminogenic needs, as well as providing a platform for recidivism risk assessments.
TL;DR: In this paper, the authors identify narratives included in the literature that represent interpreters working in armed conflicts in the Middle East in order to examine the different existing categories of interpreters and draw on the results of a qualitative study carried out with staff interpreters at an international organisation with the aim of completing this categorisation.
Abstract: The figure of the interpreter in conflict is as interesting as it is elusive to the rest of the profession and academia. One of the regions that has caught the attention and the interest of scholars is the Middle East. The literature tends to focus on one specific category – locally recruited interpreters – and the application of different theoretical concepts to their role and consideration by the parties involved, and does not delve too deeply into the intricacies of the specific role of other categories of interpreter in this context. Also, the existing narratives do not always frame this role through the typology of the conflict in which it is developed. This paper identifies narratives included in the literature that represent interpreters working in armed conflicts in the Middle East in order to examine the different existing categories. The paper then draws on the results of a qualitative study carried out with staff interpreters at an international organisation with the aim of completing this categorisation. Our focus will be on the characteristics of the different categories of interpreter in terms of their involvement in the different stages of the conflict, their positionality, working conditions, status and recognition by the parties involved in the conflict.
TL;DR: In this paper, four network samples of 218 students in total (male = 92, female = 126) at the Physical Education and Sport Sciences Dept. of the University of Thessaly have been collected in 2017.
Abstract: Aim of this paper is to detect determinants and to suggest a typology bullying. Four network samples of 218 students in total (male = 92, female = 126) at the Physical Education and Sport Sciences Dept. and the Veterinary Dept. of the University of Thessaly have been collected in 2017. Standardized questionnaire composed of network and non-network part was answered. Social network analysis and cross-sectional statistics (Spearman test and Principal Component Analysis) were implemented. Basic results: Female gender and traveling abroad for sport, the desire of distinction in science and the social selectiveness tend to protect against bullying. High semester, tallness, high educational influence of family and cyber-bullying increase the susceptibility to victimization. These who have experienced bullying as children still tend to experience exclusion. Libeling may even be a reason for not attending lectures. High grade seems not only to protect but also to discourage someone from practicing bullying. Science ambitions seem to be related with elitist ideology, unlike professional ambitions which seem to be related with humanism or sociability. Social selectiveness based on politeness and friendliness also retains the practicing of bullying. Five types of bullying targets have been depicted: “full victim”, “apprenticed”, “libeled scapegoat”, “ridiculed scapegoat” and “gladiator”. Three types of practicing bullying are formulated: “stimulating victimizer”, “provocateur” and “egoist inspirator”.
TL;DR: There is no uniform Village model that can be implemented and evaluated by policy makers, funders, service providers, and researchers, so a conceptually and empirically informed typology of Villages is developed that reflects the model’s focus on consumer involvement.
Abstract: Villages, which are community-based initiatives designed to help older adults age in place through a combination of services, participant engagement, and peer support, have expanded rapidly since their initial development in the early 2000s. Using a sample of Villages in the United States, we examined variations from characteristics of the Village model as portrayed by media and organizational leaders. Results indicate there is no uniform Village model that can be implemented and evaluated by policy makers, funders, service providers, and researchers. Based on the extent of member involvement, methods of service provision, and funding sources, we developed a conceptually and empirically informed typology of Villages that reflects the model’s focus on consumer involvement. Descriptive analyses indicate potential differences in member, community, and organizational characteristics. This emerging typology has implications for understanding the implementation and sustainability of Villages, including whether ...
TL;DR: The authors suggest a typology of verbal aggressiveness, argumentativeness and motivational climate influence, pointing out examples of complementary types (namely containing no identical components) and nested types (containing identical components). Complete network analysis was conducted in a student class at the Dept. of Physical Education and Sport Sciences, University of Thessaly (N = 66).
Abstract: Goal of this research is to suggest a typology of verbal aggressiveness, argumentativeness and motivational climate influence, pointing out examples of complementary types (namely containing no identical components) and nested types (containing identical components). Complete network analysis was conducted in a student class at the Dept. of Physical Education and Sport Sciences, University of Thessaly (N = 66). Standardized questionnaires were used. Network analysis and Principal Component Analysis were implemented using Visone software and SPSS, respectively. Main results were: in the typology of targeting, parameters of motivation climate, verbal aggressiveness and argumentativeness were combined in several types (“affable ambitious”, “isolated victim”, “isolated ambitious”, “lightly victimized” and “severely victimized”) which were partially complementary and partially nested into each other. These depict student profiles vary from quite socialized and invulnerable to only isolated and victimized. They also reveal the significance of seeking knowledge acquirement vs. performance. The typology of general involvement (in- and out-degree) contains types tending to be rather nested into each other than complementary which varies from quite integrative to purely deconstructive appearance. This typology depicts the connection of motivation climate (and the subsequently induced familiarity) with verbal aggressiveness without diminishing susceptibility to argumentation. The fact that the typology of targeting is composed of several complementary types while in the typology of general involvement mainly of nested ones, can be attributed to the structural clarity of the former ones (a typology focusing only
Abstract: The European Court of Human Rights (ECtHR) has often emphasised the importance of substantive reasonableness review of limitations of Convention rights. It has held that ‘ . . . inherent in the whole of the Convention is a search for a fair balance between the demands of the general interest of the community and the requirements of the protection of the individual’s fundamental rights’. Indeed, it can be seen that the Court often evaluates the substance of the arguments that have been exchanged before the national courts or in the national legislative process, and it assesses whether these arguments can serve to justify an interference with a Convention right. Regardless of the overriding importance of proportionality review and balancing to the Court’s argumentation, it is equally clear that, over the past years, the Court increasingly has taken a procedural turn. This is especially manifest in its case law related to positive obligations, which often are procedural in nature. It is wellknown, for example, that the Court has identified self-standing procedural
TL;DR: In this article, the authors developed a typology that examines dynamic and triadic power relationships in order to create value chains for BoP producers, which is generalizable to dynamic multi-tiered supply chain networks.
Abstract: Purpose
Billions of entrepreneurs at the Base of the Pyramid (BoP) operate as small-scale producers within multi-tiered supply chain networks. Unfortunately, a majority of these entrepreneurs are simply unable to derive sufficient value from the network and are vulnerable to disasters and poverty. The purpose of this paper is to develop a typology that examines dynamic and triadic power relationships in order to create value chains for BoP producers.
Design/methodology/approach
This paper builds upon the available literature and a relevant historical case study to develop a typology. The validity of the typology is ascertained by examining and comparing two current BoP silk weaver communities in India.
Findings
The typology captures essential environmental variables and relates them to mediated and non-mediated forms of power which, in turn, shape the value derived from the supply chain network.
Practical implications
The typology provides specific recommendations for BoP producers, such as the formation of cooperatives, engaging in political unionization and ensuring that their social networks expand beyond local communities.
Originality/value
The typology brings together structuration theory and power and provides a framework for understanding supply value. This typology is generalizable to dynamic multi-tiered supply chain networks.
TL;DR: This paper explored the day-to-day direct work that happens where children and young people are "looked after" at home, from the perspectives of children, social workers and those supervising practice.
Abstract: There is renewed interest in the place of direct work and relationship-based practice in social work. This paper explores the day-to-day direct work that happens where children and young people are ‘looked after’ at home, from the perspectives of children, social workers and those supervising practice. It is based on interviews with eight children and 25 professionals about their experiences. In this paper, I highlight that despite barriers, direct work, which is characterized as meaningful by children and professionals, happens and that the relationships formed between children and social workers are an important precursor to and an outcome of direct work. The research was undertaken in Scotland, and although the legislation, policy and guidance differ from other jurisdictions, the messages about direct work are relevant for practice in other countries.
TL;DR: In this paper, the authors demonstrate the continued economic significance of state-owned industries across the region and offer a typology of statefirm relations and highlight differences in empirical cases of large state- owned firms that have emerged in the region, distinguishing between market-oriented and politicized firms.
Abstract: After widespread privatization in the 1990s, the early 2000s witnessed the reemergence and consolidation of state owned industries in the postsocialist states of Central and Eastern Europe (CEE). To counter views that state owned industries have largely disappeared from postsocialist CEE due to extensive privatization, the paper demonstrates the continued economic significance of state owned industries across the region. The paper then offers a typology of state-firm relations and highlights differences in empirical cases of large state-owned firms that have emerged in the region, distinguishing between market-oriented and politicized firms. Finally, the paper develops a comparative, macro-level processual analysis accounting for the institutional and political factors that explain why some postsocialist states have developed state-owned industries that operate successfully in competitive markets while others have developed highly politicized state-controlled firm. It finds that political factors ...