Technical support

Abstract: The use of ICT in the classroom is very important for providing opportunities for students to learn to operate in an information age. Studying the obstacles to the use of ICT in education may assist educators to overcome these barriers and become successful technology adopters in the future. This paper provides a meta-analysis of the relevant literature that aims to present the perceived barriers to technology integration in science education. The findings indicate that teachers had a strong desire for to integrate ICT into education; but that, they encountered many barriers. The major barriers were lack of confidence, lack of competence, and lack of access to resources. Since confidence, competence and accessibility have been found to be the critical components of technology integration in schools, ICT resources including software and hardware, effective professional development, sufficient time, and technical support need to be provided to teachers. No one component in itself is sufficient to provide good teaching. However, the presence of all components increases the possibility of excellent integration of ICT in learning and teaching opportunities. Generally, this paper provides information and recommendation to those responsible for the integration of new technologies into science education.

Abstract: The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.

Abstract: The author surveys current literature on communities of practice and their potential development using networked technology and remote collaboration, specifically with respect to World Wide Web (WWW) communication tools. The vast majority of the current literature in this new research area consists of case studies. Communities of practice have the following components that distinguish them from traditional organizations and learning situations: (1) different levels of expertise that are simultaneously present in the community of practice; (2) fluid peripheral to center movement that symbolizes the progression from being a novice to an expert; and (3) completely authentic tasks and communication. Supporting concepts include aspects of constructivism (i.e., ill-structured problems, facilitation, collaborative learning, and negotiated goals), community knowledge greater than individual knowledge, as well as an environment of safety and trust. Virtual communities are defined as designed communities using current networked technology, whereas communities of practice emerge within the designed community via the ways their participants use the designed community. Current networked technology has both advantages and disadvantages in emergent development of communities of practice. Because most collaboration is text-based, norms are reduced, enabling introverted participants to share their ideas on an equal footing with extroverts. However, the greatest problem with virtual communities is withdrawing, or attrition. This problem can be reduced somewhat through good facilitation techniques and adequate scaffolding, especially in the cases of online communication techniques and technical support. Finally, the author recommends further research questions and proposes a case study, whose purpose is to observe the effects of an emerging community of practice within the designed environment of a virtual community.

Abstract: Introduction Over the past few decades, several technologies have emerged that can be used in education, more specifically in distance learning: audio-, video-, and computer conferences; audiographics; CD-ROM, and other forms of computer-based instruction. When using most of these more sophisticated technologies, it becomes essential that an adequate infrastructure be constructed and high-quality technical support be made available when students and instructors need it. An overarching assumption here is that when designing instruction the use of technology is secondary to well-developed learning objectives and instructional plans. A set of guidelines may help design the learning environment. A few are listed here as examples of designing (especially distance) learning, but not as a comprehensive list: