Topic
Store manager
About: Store manager is a research topic. Over the lifetime, 160 publications have been published within this topic receiving 1908 citations. The topic is also known as: store manager.
Papers published on a yearly basis
Papers
TL;DR: In this article, the authors explored the equivalence of successful managers and effective managers and found that successful managers may not be the effective managers, the ones with satisfied, committed subordinates turning out quantity and quality performance in their units.
Abstract: W hat do successful managers those who have been promoted relatively quickly have in common with effective managers those who have satisfied, committed subordinates and high performing units? Surprisingly, the answer seems to be that they have little in common. Successful managers in what we define as "real organizations" large and small mainstream organizations, mostly in the mushrooming service industry in middle America are not engaged in the same day-to-day activities as effective managers in these organizations. This is probably the most important, and certainly the most intriguing, finding of a comprehensive four-year observational study of managerial work that is reported in a recent book by myself and two colleagues, titled Real Managers.1 The startling finding that there is a difference between successful and effective managers may merely confirm for many cynics and "passed over" managers something they have suspected for years. They believe that although managers who are successful (that is, rapidly promoted) may be astute politicians, they are not necessarily effective. Indeed, the so-called successful managers may be the ones who do not in fact take care of people and get high performance from their units. Could this finding explain some of the performance problems facing American organizations today? Could it be that the successful managers, the politically savvy ones who are being rapidly promoted into responsible positions, may not be the effective managers, the ones with satisfied, committed subordinates turning out quantity and quality performance in their units? This article explores the heretofore assumed equivalence of "successful managers" and "effective managers." Instead of looking for sophisticated technical or governmental approaches to the performance problems facing today's organizations, the solution may be as simple as promoting effective managers and learning how they carry out their jobs. Maybe it is time to turn to the real managers themselves for some answers. And who are these managers? They are found at all levels and in all types of organizations with titles such as department head, general manager, store manager, marketing manager, office manager, agency chief, or district manager. In other words, maybe the answers to the performance problems facing organizations today can be found in their own backyards, in the managers themselves in their day-today activities. The Current View of Managerial Work
290 citations
Patent•
7 Jul 1995TL;DR: In this paper, a system and method provide transparent integration of a smart card private key operation with an existing set of encryption services and system applications, where a key store manager manages user key data, and handles requests for key operations from the system applications.
Abstract: A system and method provide transparent integration of a smart card private key operations with an existing set of encryption services and system applications. A key store manager manages user key data, and handles requests for key operations from the system applications. A user information file stores user data, including user private keys for users that do not have smart cards, and an indication of those users that have smart cards. A set of system applications interfaces with the key store manager through encryption protocol specific application programming interfaces. Users connect to the system through terminals or remote computers that may be equipped with smart card readers. For users having smart cards, the key store manager forwards to the smart cards requests for private key operations, such as encryption or decryption with the user's private key, from the system applications. In this manner the user's private key cannot be compromised by exposure to the computer system. For users without smart cards the key store manager forwards the request for private key operation to an encryption service for handling. The key store manager may handle only requests for private key operations, with the system applications identifying and handling directly public key operations, or the key store manager may handle both private key and public key operations.
141 citations
TL;DR: In this paper, the authors draw on the perspective of marketing as exchange to provide a holistic exploration of food waste in retail and wholesale stores while taking into account the interconnectedness of the entire food supply chain.
Abstract: Food waste is a major problem in industrialized nations, and thus a better understanding of this phenomenon and its inherent complexity is imperative. As gatekeeper to the food supply chain, the retail and wholesale sector is a crucial actor in the pursuit of minimizing food waste. The authors draw on the perspective of marketing as exchange to provide a holistic exploration of food waste in retail and wholesale stores while taking into account the interconnectedness of the entire food supply chain. Through 32 semistructured interviews with store managers, the authors shed light on the issues of food waste and its human reality. The findings reveal the questionable ethics of discarding food; the societal, regulatory, and systemic constraints leading to the occurrence of food waste in stores; and the resulting moral burden on store managers. Building on these factors, the authors outline public policy recommendations in the areas of education and law and provide managerial recommendations for the b...
128 citations
TL;DR: A number of hypotheses are posits that show how managers in the small store, small number of employees retail context may affect store employees, customers, and potentially store performance.
Abstract: Based on emotional contagion theory and the value-profit chain literatures, the present study posits a number of hypotheses that show how managers in the small store, small number of employees retail context may affect store employees, customers, and potentially store performance. With data from 306 store managers, 1,615 store customer-contact employees, and 57,656 customers of a single retail chain, the authors examined relationships among store manager job satisfaction and job performance, store customer-contact employee job satisfaction and job performance, customer satisfaction with the retailer, and a customer-spending-based store performance metric (customer spending growth over a 2-year period). Via path analysis, several hypothesized direct and interaction relations among these constructs are supported. The results suggest implications for academic researchers and retail managers.
124 citations
TL;DR: In this paper, the influence of retail chain level activities and store manager behaviors on the sale of physical products versus services was investigated using data gathered within a U.S.-based retail automotive parts chain, and the authors found that to sell services, especially in competitive environments, store managers should focus on sales planning and transformative leadership behaviors, which accentuate both the longterm planning horizon and the effects of managerial actions.
100 citations
Related Topics (5)
Performance Metrics
| Year | Papers |
|---|---|
| 2021 | 6 |
| 2020 | 11 |
| 2019 | 8 |
| 2018 | 6 |
| 2017 | 8 |
| 2016 | 15 |