Small talk

Abstract: Building a collaborative trusting relationship with users is crucial in a wide range of applications, such as advice-giving or financial transactions, and some minimal degree of cooperativeness is required in all applications to even initiate and maintain an interaction with a user. Despite the importance of this aspect of human--human relationships, few intelligent systems have tried to build user models of trust, credibility, or other similar interpersonal variables, or to influence these variables during interaction with users. Humans use a variety of kinds of social language, including small talk, to establish collaborative trusting interpersonal relationships. We argue that such strategies can also be used by intelligent agents, and that embodied conversational agents are ideally suited for this task given the myriad multimodal cues available to them for managing conversation. In this article we describe a model of the relationship between social language and interpersonal relationships, a new kind of discourse planner that is capable of generating social language to achieve interpersonal goals, and an actual implementation in an embodied conversational agent. We discuss an evaluation of our system in which the use of social language was demonstrated to have a significant effect on users' perceptions of the agent's knowledgableness and ability to engage users, and on their trust, credibility, and how well they felt the system knew them, for users manifesting particular personality traits.

Abstract: Since its introduction by Malinowski in the 1920s, “phatic communion” has often been appealed to as a concept in sociolinguistics, semantics, stylistics, and communication, typically taken to designate a conventionalized and desemanticized discourse mode or “type.” But a negotiation perspective, following the conversation analysis tradition of research on greetings and troubles telling, fits the discursive realities better. Phaticity is a multidimensional potential for talk in many social settings, where speakers' relational goals supercede their commitment to factuality and instrumentality. We then analyze phatic processes in elderly people's responses to a scripted how are you? opening in interviews about their medical experiences. Discourse analyses of phatic communion can raise important issues for gerontological and medical research. (Phatic communion, small talk, greetings, elderly talk, medical talk, preference structure)

Abstract: Because many studies of small talk (and talk in general) focus on the input of main speakers, the verbal behavior of listeners is often underrepresented in descriptions of interaction. The notion of small talk as talk superfluous to transactional exigencies enables us to encompass a variety of phenomena, including phatic exchanges, relational language, and various types of insertion sequence. This article adds to this range of phenomena by examining a set of high-frequency short listener response tokens that fulfill the criteria of being superfluous to transactional needs, of being focused on the interpersonal plane of discourse, and of having social functions that seem to overlap with those of phatic and relational episodes in different types of talk. Probably because the items involved are themselves "small" (in that their position is often difficult to locate on the cline from back-channels to full turns), their relational importance is easily overlooked.

Abstract: Is the happy life characterized by shallow, happy-go-lucky moments and trivial small talk, or by reflection and profound social encounters? Both notions—the happy ignoramus and the fulfilled deep thinker—exist, but little is known about which interaction style is actually associated with greater happiness (King & Napa, 1998). In this article, we report findings from a naturalistic observation study that investigated whether happy and unhappy people differ in the amount of small talk and substantive conversations they have. Although the macrolevel and long-term implications of happiness have been studied extensively (Eid & Larsen, 2008; Howell & Howell, 2008), little is known about the daily social behavior of happy people, primarily because of the difficulty of objectively measuring everyday behavior. Many behavioral measures (e.g., experience sampling, day-reconstruction method) rely on self-reports and thus cannot be used to disentangle true associations between happiness and behavior from biases or idealized self-views. This is especially true for evaluatively loaded behaviors, such as the substance (or lack thereof) of one’s conversations. To address this difficulty, we used the Electronically Activated Recorder (EAR; Mehl, Pennebaker, Crow, Dabbs, & Price, 2001), a digital audio recorder that unobtrusively tracks real-world behavior by periodically recording snippets of ambient sounds while participants go about their daily lives.