Topic
Service management
About: Service management is a research topic. Over the lifetime, 14032 publications have been published within this topic receiving 436523 citations.
Papers published on a yearly basis
Papers
TL;DR: This paper defines Cloud computing and provides the architecture for creating Clouds with market-oriented resource allocation by leveraging technologies such as Virtual Machines (VMs), and provides insights on market-based resource management strategies that encompass both customer-driven service management and computational risk management to sustain Service Level Agreement (SLA) oriented resource allocation.
6,348 citations
TL;DR: In this article, the authors present a framework for supply chain management as well as questions for how it might be implemented and questions for future research, and case studies conducted at several companies and involving multiple members of supply chains.
3,437 citations
Book•
1 Oct 2000
TL;DR: In this paper, the authors present a framework to analyze the supply chain performance and predict demand and supply in an e-commerce e-business environment, and discuss the role of cross-functional drivers in the process.
Abstract: PART I: BUILDING A STRATEGIC FRAMEWORK TO ANALYZE SUPPLY CHAINS Chapter 1: Understanding the Supply Chain Chapter 2: Supply Chain Performance: Achieving Strategic Fit and Scope Chapter 3: Supply Chain Drivers and Metrics PART II: DESIGNING THE SUPPLY CHAIN NETWORK Chapter 4: Designing Distribution Networks and Applications to e-Business Chapter 5: Network Design in the Supply Chain Chapter 6: Network Design in an Uncertain Environment PART III: Planning Demand and Supply in a Supply Chain Chapter 7: Demand Forecasting in a Supply Chain Chapter 8: Aggregate Planning in the Supply Chain Chapter 9: Planning Supply and Demand in the Supply Chain: Managing Predictable Variability PART IV: Planning and Managing Inventories in a Supply Chain Chapter 10: Managing Economies of Scale in the Supply Chain: Cycle Inventory Chapter 11: Managing Uncertainty in the Supply Chain: Safety Inventory Chapter 12: Determining Optimal Level of Product Availability PART V: Designing and Planning Transportation Networks Chapter 13: Transportation in the Supply Chain PART VI: Managing Cross-Functional Drivers in the Supply Chain Chapter 14: Sourcing Decisions in a Supply Chain Chapter 15: Pricing and Revenue Management in the Supply Chain Chapter 16: Information Technology and the Supply Chain Chapter 17: Coordination in the Supply Chain
3,398 citations
TL;DR: In today's uncertain and turbulent markets, supply chain vulnerability has become an issue of significance for many companies as discussed by the authors, and the challenge to business today is to manage and mitigate that risk through creating more resilient supply chains.
Abstract: In today's uncertain and turbulent markets, supply chain vulnerability has become an issue of significance for many companies. As supply chains become more complex as a result of global sourcing and the continued trend to “leaning‐down”, supply chain risk increases. The challenge to business today is to manage and mitigate that risk through creating more resilient supply chains.
3,197 citations
TL;DR: In this paper, a conceptual model that provides guidance for future supply chain decision-making and research is proposed, based on a review of the literature and management practice, it is clear that there is a need for some level of coordination of activities and processes within and between organizations in the supply chain that extends beyond logistics.
Abstract: Practitioners and educators have variously addressed the concept of supply chain management (SCM) as an extension of logistics, the same as logistics, or as an all‐encompassing approach to business integration. Based on a review of the literature and management practice, it is clear that there is a need for some level of coordination of activities and processes within and between organizations in the supply chain that extends beyond logistics. We believe that this is what should be called SCM. This article proposes a conceptual model that provides guidance for future supply chain decision‐making and research.
3,161 citations
Related Topics (5)
Performance Metrics
| Year | Papers |
|---|---|
| 2026 | 1 |
| 2025 | 21 |
| 2024 | 56 |
| 2023 | 122 |
| 2022 | 185 |
| 2021 | 151 |