TL;DR: In this article, the authors argue that plumbing provisions are the appropriate place to start in attempting to coordinate business organization statutes because they are important to the operation of businesses and it may be easier to distinguish intentional differences among statutes from inadvertent differences in plumbing provisions than in their more substantive counterparts.
Abstract: This article considers "plumbing," the mundane and often overlooked issues in business organization statutes dealing with such subjects as filing, registered agent, foreign organizations and organizational name, and the implications of plumbing in attempting to "rationalize" business organization statutes. With the growing number of distinct forms of legal entity, a movement is underway to coordinate similar statutory provisions in different entity statutes to eliminate unintended distinctions. The article argues that plumbing provisions are the appropriate place to start in attempting to coordinate statutes because plumbing provisions are important to the operation of businesses and it may be easier to distinguish intentional differences among statutes from inadvertent differences in plumbing provisions than in their more substantive counterparts.
TL;DR: In this paper, the authors introduce virtual user agents which are agents associated with virtual users and which are able to register with a call centre call distributing system in association with agent positions.
Abstract: The invention relates to the processing of telephone calls to and from a call centre. The invention introduces virtual user agents which are agents associated with virtual users and which are able to register with a call centre call distributing system in association with agent positions. The call distributing system will subsequently distribute calls to the available virtual user agents in the same manner as the distribution of calls to actual user agents is performed. Instead of having a set agent position associated with a particular user agent, the invention allows any registered agent position to be used in conjunction with any user agent so that a registered agent position may be associated with a virtual user agent. A virtual user agent acts on behalf of a real user agent which is located remote from the virtual user agent.