Abstract: This book has three main themes: that public administration differs from private management; that public organizations are vulnerable to their political environments; and that the history of ideas and values underlying the structure and techniques of public administration are vital to understanding those techniques and structures. This fifth edition includes new material on public opinion, public leaders and comparative public administration. It also tackles moral questions of organization development, and looks at loyalty and commitment in organizations.

Abstract: The radical economic, social and cultural changes experienced by the labour market within recent decades have helped to highlight the central role played by the learning process in individual career development and organizational success. In such fast-moving working contexts, skills and competencies rapidly become outdated and need to be continuously implemented and empowered as a strategic factor for global competitiveness. Traditional models of learning both inside and outside of the workplace have become unable to explain the complexity of such a process, weaving between and overlapping formal and informal components. Starting with this premise, the aim of the present paper was to analyse the role of knowledge and experience as important learning frames, which allow the acquisition and development of competencies in the workplace. A human resource development perspective was adopted, aimed at reconciling both the organizational and individual stances implied in the process. The methodology of achieving this was to review the most recent literature on workplace learning, with a special focus on its formal and informal dimensions.

Abstract: Leadership is important in the implementation of innovation in business, health, and allied health care settings. Yet there is a need for empirically validated organizational interventions for coordinated leadership and organizational development strategies to facilitate effective evidence-based practice (EBP) implementation. This paper describes the initial feasibility, acceptability, and perceived utility of the Leadership and Organizational Change for Implementation (LOCI) intervention. A transdisciplinary team of investigators and community stakeholders worked together to develop and test a leadership and organizational strategy to promote effective leadership for implementing EBPs. Participants were 12 mental health service team leaders and their staff (n = 100) from three different agencies that provide mental health services to children and families in California, USA. Supervisors were randomly assigned to the 6-month LOCI intervention or to a two-session leadership webinar control condition provided by a well-known leadership training organization. We utilized mixed methods with quantitative surveys and qualitative data collected via surveys and a focus group with LOCI trainees. Quantitative and qualitative analyses support the LOCI training and organizational strategy intervention in regard to feasibility, acceptability, and perceived utility, as well as impact on leader and supervisee-rated outcomes. The LOCI leadership and organizational change for implementation intervention is a feasible and acceptable strategy that has utility to improve staff-rated leadership for EBP implementation. Further studies are needed to conduct rigorous tests of the proximal and distal impacts of LOCI on leader behaviors, implementation leadership, organizational context, and implementation outcomes. The results of this study suggest that LOCI may be a viable strategy to support organizations in preparing for the implementation and sustainment of EBP.

Abstract: Organizational identification has been argued to have a unique value in explaining individual attitudes and behaviors in organizations, as it involves the essential definition of entities (i.e., individual and organizational identities). This review seeks meta-analytic evidence of the argument by examining how this identity-relevant construct functions in the nexus of attitudinal/behavioral constructs. The findings show that, first, organizational identification is significantly associated with key attitudes (job involvement, job satisfaction, and affective organizational commitment) and behaviors (in-role performance and extra-role performance) in organizations. Second, in the classic psychological model of attitude-behavior relations (Fishbein & Ajzen, 1975), organizational identification is positioned as a basis from which general sets of those attitudes and behaviors are engendered; organizational identification has a direct effect on general behavior above and beyond the effect of general attitude. Third, the effects of organizational identification are moderated by national culture, a higher-level social context wherein the organization is embedded, such that the effects are stronger in a collectivistic culture than in an individualistic culture. Theoretical and practical implications of the findings and future research directions are discussed.

Abstract: While management research has made significant progress in globalizing its reach, African organizations have remained a missing link. We argue that Africa-focused management research may address the major problem of organizational effectiveness through work on the two major theoretical building blocks: institutions and resources. Building a model of organizational effectiveness in Africa, this article discusses the interactive processes within each of the two building blocks and the transformational mechanisms that link each theory and organizational effectiveness in the African context.

Abstract: Preface xii Part I: The Field of Organization Development Chapter 1: What Is Organization Development? 1 Chapter 2: Organization Development Then and Now 17 Chapter 3: Where Did Organization Development Come From? 45 Chapter 4: Organization Development as a Process of Change 69 Part II: Understanding Organizations: Diagnosis Chapter 5: Defining the Client: A Different Perspective 101 Chapter 6: Understanding Organizations: The Process of Diagnosis 115 Chapter 7: The Burke-Litwin Model of Organizational Performance and Change 145 Chapter 8: Understanding Organizations: Covert Processes 161 Part III: Changing Organizations Chapter 9: Planning and Managing Change 185 Chapter 10: Understanding and Changing Loosely Coupled Systems 209 Chapter 11: Does Organization Development Work? 239 Chapter 12: The Organization Development Consultant 255 Chapter 13: Coaching and Organization Development 281 Conclusion Chapter 14: Organization Development and the Future 307 References 325 Index 355

Abstract: The institutions of global governance have changed dramatically in recent years. New organizational forms – including informal institutions, transgovernmental networks and private transnational regulatory organizations – have expanded rapidly, while the growth of formal intergovernmental organizations has slowed. Organizational ecology provides an insightful framework for understanding these changing patterns of growth. Organizational ecology is primarily a structural theory, emphasizing the influence of institutional environments, especially their organizational density and resource availability, on organizational behavior and viability. To demonstrate the explanatory value of organizational ecology, we analyze the proliferation of private transnational regulatory organizations (PTROs), compared to the relative stasis of intergovernmental organizations (IGOs). Continued growth of IGOs is constrained by crowding in their dense institutional environment, but PTROs benefit from organizational flexibility and low entry costs, which allow them to enter “niches” with limited resource competition. We probe the plausibility of our analysis by examining contemporary climate governance.

Abstract: Leadership, job satisfaction, organizational commitment and trust have become important processes for healthcare management in recent years. One of the contemporary human resource management functions in the organizations involves engaging in leadership development, improving organizational trust and organizational commitment and increasing job satisfaction. Considering the rapidly changing healthcare technology and higher levels of occupational complexity, healthcare organizations are increasingly in need of engaging in leadership development in any given area of expertise to address ever-changing nature of the industry and the delivery of quality of care while remaining cost-effective and competitive. This paper investigates the perceptions of both public servants and private sector employees (outsourcing) on transformational leadership, organizational commitment, organizational trust and job satisfaction in Turkish healthcare industry. Additionally, the paper analyzes the predictability of organization...

Abstract: Organizational improvisation is increasingly recognized as a relevant area of management research. However, the cumulativeness of research on improvisation in organizations remains low. This paper organizes existing contributions on organizational improvisation within a new consolidating framework combining degrees (minor, bounded and structural) and levels (individual, interpersonal and organizational) of improvisation. The proposed degree/level framework allows for reviewing the existing literature on organizational improvisation in the management disciplines of strategy, organizational behaviour, organizational theory, innovation and marketing in a systematic manner. It also exposes potential areas for future research across management disciplines, research areas, organizational settings and industries, and beyond existing metaphors, most notably of jazz and improvisational theatre.

Abstract: It is of importance and urgency for hospitals to retain excellent nursing staff in order to improve patient satisfaction and hospital performance. However, it was found that simply increasing the salary is not the best method to resolve the problem of lacking nursing staff; it is necessary to focus on the impact of non-monetary factors. The delicate relationship between organizational justice, organizational trust, organizational identification, and organizational commitment requires investigation and clarification from more studies if application in nursing practice is to be expected. Therefore, this study was to investigate how the organizational justice perception could affect nurses’ organizational trust and organizational identification, and whether the organizational trust and organizational identification could encourage nurses to willingly remain in their jobs and commit themselves to the hospitals. A cross-sectional design was used. Questionnaires were distributed in 2013 to a convenience sample of 400 registered nurses in one teaching hospital in Taiwan: 392 were retrieved. Of these, 386 questionnaires were valid, which was a 96.5 % response rate. The SPSS 17.0 and Amos 17.0 (structural equation modeling) statistical software packages were used for data analysis. The organizational justice perceived by nurses significantly and positively affects their organizational trust (γ11 = 0.49) and organizational identification (γ21 = 0.58). Organizational trust (β31 = 0.62) and organizational identification (β32 = 0.53) significantly and positively affect organizational commitment. Hospital managers can enhance the service concepts and attitudes of frontline nursing personnel by maximizing organizational justice, organizational trust and organizational identification. Nursing personnel would then be motivated to provide feedback to the attention and care provided by hospital management by demonstrating substantial improvements in their extra-role performance. Improved service concepts and attitudes would also facilitate teamwork among colleagues, boost the morale of the nursing faculty and reduce resignations and career changes.

Abstract: An unexplored paradox of organizational identification is its possible association with behaviors that exploit the organization for personal benefit. In this article we address why, for some individuals in positions of power and authority in the organization, organizational identification is a path to viewing the organization as eminently exploitable. We introduce “narcissistic organizational identification,” a form of organizational identification that features the individual's tendency to see his/her identity as core to the definition of the organization, in contrast to conventional conceptualizations of organizational identification, where the individual sees the organization as core to the definition of self. We provide theory explaining how antecedents of conventional organizational identification—including a sense of control and influence over the organization, a sense of psychological ownership of the organization, a sense that the organization is regarded highly by others, and a sense that others ...

Abstract: This unique work bridges the gap between theory and practice in organizational behavior. It provides a practical guide to real-life applications of the 35 most significant theories in the field. The author describes each theory, and then analyzes its usefulness and importance to the successful practice of management. His analysis covers key managerial topics such as goal setting, training and development, assessment, job enrichment, influence processes, decision-making, group processes, organizational development, organizational structuring, and effective organizational operation.

Abstract: Purpose – The study aims at investigating the impact of organizational learning (OL) on the firm’s performance and knowledge management (KM) practices in a heavy engineering organization in India. Design/methodology/approach – The data were collected from 205 middle and senior executives working in the project engineering management division of a heavy engineering public sector organization. The organization manufactures power generation equipment. Questionnaires were administered to collect the data from the respondents. Findings – Results were analyzed using the exploratory factor analysis and multiple regression analysis techniques. The findings showed that all the factors of OL, i.e. collaboration and team working, performance management, autonomy and freedom, reward and recognition and achievement orientation were found to be the positive predictors of different dimensions of firm’s performance and KM practices. Research limitations/implications – The implications are discussed to improve the OL cult...

Abstract: Purpose – The purpose of this paper is to investigate whether there was a relationship between commitment and the behaviour of organizational citizenship among bank employees. Design/methodology/approach – This paper is based on the outcomes of a doctoral dissertation, which was a case study combining a mix methodology. The results validated the conceptual model proposed by the researcher and answered the research questions. Measurement instruments used include the organizational citizenship scale and the organizational commitment scale, developed and validated by Rosario et al. (2004). Findings – The paper finds that there is a positive correlation between the organizational commitment and the indicators of organizational citizenship behaviour and civic virtue, courtesy and altruism dimensions shown by the employees. The dimensions of affective and moral commitment had the strongest correlation with the civic virtue dimension of organizational citizenship. Research limitations/implications – Sample consi...

Abstract: Industrial symbiosis (IS) is a collaborative environmental action whereby firms share or exchange by-products, materials, energy, or waste as a way to economically reduce aggregate environmental impact. Research in IS has flourished over the past two decades, and the time is ripe for a coherent review of organizational perspectives on the topic, particularly since the practice of IS is rife with difficulties often attributed to “social” factors. We review the organizational perspectives found in IS literature using a two-dimensional framework considering the antecedents, consequences, lubricants, and limiters of IS assessed through institutional, network/system, organizational, and individual levels of analysis. Our framework highlights what organizational perspectives have been adopted so far and also points to avenues of future scholarship of this unique phenomenon.

Abstract: Organizations are all around us. Culture is trickier—to analyze and even to see. We consider both the effect of management on culture and the effect of culture on performance. We begin by describing an intervention that dramatically improved outcomes and conspicuously included a culture-change component. We then use details from this intervention to describe potential empirical analyses of the association between organizational culture and performance in this and similar settings. Finally, we describe opportunities for theoretical models to explore how and why organizational culture might influence organizational performance.

Abstract: Universities are often portrayed as, and have been found to be, quite stable organizational forms where it is difficult to initiate and implement change. However, numerous empirical studies have also found that universities are undoubtedly changing both due to internal developments and external dynamics. The paper explores this seemingly contradictory development. It argues that organizational identity is a promising concept for researching both continuity and change in higher education institutions, and identifies and describes various uses of organizational identity within universities and colleges, demonstrating the relevance of the concept for understanding current dynamics within the higher education sector. In the conclusion, it is argued that more studies of the intangible aspects of higher education are needed to enable a better understanding of the factors fostering both inertia and change in the sector.

Abstract: The current economic environment is getting progressively more competitive, demanding and challenging for most organizations. Organizations are currently witnessing a significant rise in globalization trends and revolutionary changes in technologies. This gives rise to several organizational complexities and in order to survive and be successful, organizations need to tackle them by constantly working on their products, services and business models to maintain a competitive advantage. This paper reviews some of the key literature in the intrapreneurial research field and discusses how intrapreneurship can be an effective solution for managing innovation progression in different organizations and thereby resolving a range of such complexities. Intrapreneurship as an organizational concept has evolved substantially over the years and this review highlights how several organizations have now adopted intrapreneurial initiatives to derive distinct benefits. An innovation culture attained through such intrapreneurial initiatives can lead to considerable organizational development in terms of firm performance, innovativeness, profitability and competitiveness. Top management leaders should therefore prioritize intrapreneurship while structuring their management strategies.

Abstract: While a number of studies are being done on ethical leadership, little is known about the role of ethical ideology and organizational justice in the relation of the ethical leadership behavior and individual behaviors such as work engagement and organizational misbehavior has tended to be neglected in ethics literature This study examines the mediating effects of organizational justice on the relations of ethical leadership, work engagement and organizational misbehavior Also, it investigates the moderating effect of ethical ideology on the relationships among these variables It proposes that managers’ ethical values and organizational members’ ethical perspectives such as absolutism, exceptionism, situationism, and subjectivism have the potential to be agents of virtue within the organizations Employee attributions and emotional reactions to the unethical behavior of their leaders are important factors on individual behavior outcomes So, in this study it is hypothesized that ethical leadership behavior affects organizational justice perception and this, respectively, affects organizational members’ work engagement and organizational misbehavior It is also hypothesized that ethical ideology would moderate the relationship between the ethical leadership and organizational justice Results indicate that ethical leadership has both direct and indirect influence on work engagement and organizational misbehavior Finally, practical implications are discussed, and suggestions for the future research are made

Abstract: In this article, we highlight why and how industrial and organizational psychologists can take advantage of research on 21st century skills and their assessment. We present vital theoretical perspectives, a suitable framework for assessment, and exemplary instruments with a focus on advances in the assessment of human capital. Specifically, complex problem solving (CPS) and collaborative problem solving (ColPS) are two transversal skills (i.e., skills that span multiple domains) that are generally considered critical in the 21st century workplace. The assessment of these skills in education has linked fundamental research with practical applicability and has provided a useful template for workplace assessment. Both CPS and ColPS capture the interaction of individuals with problems that require the active acquisition and application of knowledge in individual or group settings. To ignite a discussion in industrial and organizational psychology, we discuss advances in the assessment of CPS and ColPS and propose ways to move beyond the current state of the art in assessing job-related skills.

Abstract: Purpose – The purpose of this study is to clarify the relation between sustainability practices and financial and market performance, and also, the role of non-financial performance outputs in this relation. Corporate sustainability is a growing area of importance for organizational development. Managing sustainability practices successfully is an imperative in achieving competitive advantage. Design/methodology/approach – Using empirical data based on a large-scale survey among organizations in five countries (i.e. Germany, Poland, Serbia, Slovenia and Spain), this paper utilized mediation analysis to estimate and test the mediated effects in a multiple mediator model. As such, the sizes of indirect effects of sustainability practices on financial and market performance through potential mediators were estimated. Findings – The results showed that innovation performance exerts a mediation effect in the relation between sustainability practices and financial and market performance. The main conclusion is that a greater engagement in sustainability practices leads to an increased innovation performance, which in turn leads to financial and market performance. Originality/value – This paper is one of the first attempts to empirically validate sustainability exploitation and sustainability exploration practices. Besides, the analysis of the direct and indirect effects of sustainability exploration and sustainability exploitation practices on financial and market performance has not been yet addressed to a great extent.

Abstract: In contrast to the contingency approach advanced by most prior work, we suggest a complementary perspective on organizational control and its relationship with performance. We argue that the simultaneous use of behavior and outcome control capitalizes on their respective advantages, and is therefore more effective than a sole reliance on either control type. Moreover, with organizational control seeking alignment between individual and organizational goals, the benefits of such a complementary approach may be more pronounced in a context characterized by high levels of organizational politics, or the pursuit of individual at the expense of organizational goals. Our analysis of strategic initiatives pursued by 184 European corporations provides support for both a complementary approach to organizational control and a contingency effect of organizational politics

Abstract: OpenStreetMap (OSM) is a volunteer-driven, globally distributed organization whose members work to create a common digital map of the world. OSM embraces ideals of open data, and to that end innovates both socially and technically to develop practices and processes for coordinated operation. This paper provides a brief history of OSM and then, through quantitative and qualitative examination of the OSM database and other sites of articulation work, examines organizational growth through the lens of two catastrophes that spurred enormous humanitarian relief responses-the 2010 Haiti Earthquake and the 2013 Typhoon Yolanda. The temporally- and geographically- constrained events scope analysis for what is a rapidly maturing, whole-planet operation. The first disaster identified how OSM could support other organizations responding to the event. However, to achieve this, OSM has had to refine mechanisms of collaboration around map creation, which were tested again in Typhoon Yolanda. The transformation of work between these two events yields insights into the organizational development of large, data-producing online organizations.

Abstract: We describe the new dialogic organization development (OD) fleshed out by Bushe & Marshak (2009). In comparing this approach with the old diagnostic OD, we explore the limitations of Lewin’s (1947) unfreeze-change-freeze model for depicting organizational change over time. We develop an approach that more fully approximates an adequate temporal model of change by incorporating attention to sequence, timing, pacing, rhythm, and polyphonic dimensions present in change. We use this approach to explore longitudinally how the new OD came to be, as well as how it is now entrained with the old OD, and show that our approach reveals a number of dimensions of change that are masked by Lewin’s model. We illustrate the use of our approach beyond OD to depict the temporal dimensions of Tushman & Romanelli’s (1985) model of convergence and reorientation. Finally, we suggest next steps for theory, research, and practice.

Abstract: The central theme of this paper is that information technology (IT) can serve to create ethical organizations endowed with virtuous characteristics, and that such ethical organizations can innovate better in today’s dynamic market environment. Drawing on the notion of virtue ethics propounded by the Greek philosopher Aristotle, we theorize that core organizational IT affordances influence the development of organizational virtues, which in turn influence organizational improvisational capabilities and innovation. We propose the “IT-virtues-innovation” (IVI) model and test it using a cross-organizational survey of 250 employees from various organizations in the United States. Our findings largely support our proposal that IT affordances positively influence organizational virtues, which then influence organizational improvisational capabilities, thus improving organizational innovation. This paper contributes to the understanding of organizational innovation by articulating the strategic usefulness...

Abstract: The challenge of improving organizational effectiveness through innovation has played a central role in organizational research and practice for well over a century. The early improvement efforts, ...

Abstract: Organizational culture is a pattern of behavior developed by an organization's employees learned when faced with problems of external adaptation and internal integration, that has proven good enough to be approved and taught to new members as a way to realize, think and feel. In addition, organizational culture refers to a system of shared meaning held by members that distinguishes the organization from other organizations. Organizational culture within an organization is usually associated with values, norms, attitudes and work ethic on hold in common by each component of the organization. If the culture of the organization will be able to improve both the high performance and will contribute to the company's success.