About: Interpersonal influence is a research topic. Over the lifetime, 765 publications have been published within this topic receiving 42950 citations.
TL;DR: In this article, the authors describe the role of relationship manager as the quality of the relationship between the salesperson and the customer, which is defined as "the quality of a salesperson's relationship with the customer".
Abstract: Salespeople involved in the marketing of complex services often perform the role of “relationship manager.” It is, in part, the quality of the relationship between the salesperson and the customer ...
TL;DR: The authors describes online interpersonal influence as a potentially cost-effective means for marketing hospitality and tourism, and discusses some of the nascent technological and ethical issues facing marketers as they seek to harness emerging eWOM technologies.
TL;DR: In this paper, the development of a scale for measuring consumer susceptibility to interpersonal influence is described, which is defined as the need to identify with or enhance one's image in the opinion of significant others through the acquisition and use of products and brands.
Abstract: The development of a scale for measuring consumer susceptibility to interpersonal influence is described. Consumer susceptibility to interpersonal influence is hypothesized as a general trait that varies across individuals and is related to other individual traits and characteristics (McGuire 1968). The construct is defined as the need to identify with or enhance one's image in the opinion of significant others through the acquisition and use of products and brands, the willingness to conform to the expectations of others regarding purchase decisions, and/or the tendency to learn about products and services by observing others or seeking information from others. A series of studies provides evidence to support the convergent and discriminant validity of a two-dimensional scale.
TL;DR: In this paper, a conceptual model that identifies tie strength, homophily, trust, normative and informational interpersonal influence as an important antecedent to eWOM behavior in SNSs was developed and tested.
Abstract: As more and more marketers incorporate social media as an integral part of the promotional mix, rigorous investigation of the determinants that impact consumers’ engagement in eWOM via social networks is becoming critical. Given the social and communal characteristics of social networking sites (SNSs) such as Facebook, MySpace and Friendster, this study examines how social relationship factors relate to eWOM transmitted via online social websites. Specifically, a conceptual model that identifies tie strength, homophily, trust, normative and informational interpersonal influence as an important antecedent to eWOM behaviour in SNSs was developed and tested. The results confirm that tie strength, trust, normative and informational influence are positively associated with users’ overall eWOM behaviour, whereas a negative relationship was found with regard to homophily. This study suggests that product-focused eWOM in SNSs is a unique phenomenon with important social implications. The implications for research...
TL;DR: In this paper, an agent-based adaptive model is proposed to reveal the effects of a mechanism of convergent social influence, where actors are placed at fixed sites and the basic premise is that the more similar an actor is to a neighbor, the more likely that that actor will adopt one of the neighbor's traits.
Abstract: Despite tendencies toward convergence, differences between individuals and groups continue to exist in beliefs, attitudes, and behavior. An agent-based adaptive model reveals the effects of a mechanism of convergent social influence. The actors are placed at fixed sites. The basic premise is that the more similar an actor is to a neighbor, the more likely that that actor will adopt one of the neighbor's traits. Unlike previous models of social influence or cultural change that treat features one at a time, the proposed model takes into account the interaction between different features. The model illustrates how local convergence can generate global polarization. Simulations show that the number of stable homogeneous regions decreases with the number of features, increases with the number of alternative traits per feature, decreases with the range of interaction, and (most surprisingly) decreases when the geographic territory grows beyond a certain size. MAINTENANCE OF DIFFERENCES If people tend to become more alike in their beliefs, attitudes, and behavior when they interact, why do not all such differences eventually disappear? Social scientists have proposed many mechanisms to answer this question. The purpose of this article is to explore one more mechanism. The mechanism proposed here deals with how people do indeed become more similar as they interact, but also provides an explanation of why the tendency to converge stops before it reaches completion. It therefore provides a new type of explanation of why we do not all become alike. Because the proposed mechanism can exist alongside other mechanisms, it can be regarded as complementary with older explanations rather than necessarily competing with them. Unfortunately, no good term describes the range of things about which people can influence each other. Although beliefs, attitudes, and behavior cover a wide range indeed, there are still more things over which interpersonal influence extends, such as language, art, technical standards, and social norms. The most generic term for the