HTML email

Abstract: On the heels of the widespread adoption of web services such as social networks and URL shorteners, scams, phishing, and malware have become regular threats. Despite extensive research, email-based spam filtering techniques generally fall short for protecting other web services. To better address this need, we present Monarch, a real-time system that crawls URLs as they are submitted to web services and determines whether the URLs direct to spam. We evaluate the viability of Monarch and the fundamental challenges that arise due to the diversity of web service spam. We show that Monarch can provide accurate, real-time protection, but that the underlying characteristics of spam do not generalize across web services. In particular, we find that spam targeting email qualitatively differs in significant ways from spam campaigns targeting Twitter. We explore the distinctions between email and Twitter spam, including the abuse of public web hosting and redirector services. Finally, we demonstrate Monarch's scalability, showing our system could protect a service such as Twitter -- which needs to process 15 million URLs/day -- for a bit under $800/day.

Abstract: A common method for finding information in an organization is to use social networks---ask people, following referrals until someone with the right information is found. Another way is to automatically mine documents to determine who knows what. Email documents seem particularly well suited to this task of "expertise location", as people routinely communicate what they know. Moreover, because people explicitly direct email to one another, social networks are likely to be contained in the patterns of communication. Can these patterns be used to discover experts on particular topics? Is this approach better than mining message content alone? To find answers to these questions, two algorithms for determining expertise from email were compared: a content-based approach that takes account only of email text, and a graph-based ranking algorithm (HITS) that takes account both of text and communication patterns. An evaluation was done using email and explicit expertise ratings from two different organizations. The rankings given by each algorithm were compared to the explicit rankings with the precision and recall measures commonly used in information retrieval, as well as the d' measure commonly used in signal-detection theory. Results show that the graph-based algorithm performs better than the content-based algorithm at identifying experts in both cases, demonstrating that the graph-based algorithm effectively extracts more information than is found in content alone.

Abstract: In this paper we propose and investigate a novel end-to-end method for automatically generating short email responses, called Smart Reply It generates semantically diverse suggestions that can be used as complete email responses with just one tap on mobile The system is currently used in Inbox by Gmail and is responsible for assisting with 10% of all mobile responses It is designed to work at very high throughput and process hundreds of millions of messages daily The system exploits state-of-the-art, large-scale deep learning We describe the architecture of the system as well as the challenges that we faced while building it, like response diversity and scalability We also introduce a new method for semantic clustering of user-generated content that requires only a modest amount of explicitly labeled data

Abstract: : We present an end-to-end system that extracts a user's social network and its members' contact information given the user's email inbox. The system identifies unique people in email, finds their Web presence, and automatically fills the fields of a contact address book using conditional random fields a type of probabilistic model well-suited for such information extraction tasks. By recursively calling itself on new people discovered on the Web, the system builds a social network with multiple degrees of separation from the user. Additionally, a set of expertise-describing keywords are extracted and associated with each person. We outline the collection statistical and learning components that enable this system, and present experimental results on the real email of two user; we also present results with a simple method of learning transfer, and discuss the capabilities of the system for address book population, expert-finding, and social network analysis.