TL;DR: This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations.
Abstract: This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Table of Contents
Chapter 1 Introduction
Chapter 2 Gathering Customer Data
Chapter 3 Principles of Contextual Inquiry
Chapter 4 Contextual Inquiry in Practice
Chapter 5 A Language of Work
Chapter 6 Work Models
Chapter 7 The Interpretation Session
Chapter 8 Consolidation
Chapter 9 Creating One View of the Customer
Chapter 10 Communicating to the Organization
Chapter 11 Work Redesign
Chapter 12 Using Data to Drive Design
Chapter 13 Design from Data
Chapter 14 System Design
Chapter 15 The User Environment Design
Chapter 16 Project Planning and Strategy
Chapter 17 Prototyping as a Design Tool
Chapter 18 From Structure to User Interface
Chapter 19 Iterating with a Prototype
Chapter 20 Putting It into Practice
TL;DR: In this article, the benefits of psychotherapy were established by meta-analysis and meta-models were compared against the medical model and the contextual model, with the conclusion that psychotherapy is derived from specific ingredients.
Abstract: Contents: Foreword. Preface. Competing Meta-Models: The Medical Model Versus the Contextual Model. Differential Hypotheses and Evidentiary Rules. Absolute Efficacy: The Benefits of Psychotherapy Established by Meta-Analysis. Relative Efficacy: The Dodo Bird Was Smarter Than We Have Been Led to Believe. Specific Effects: Weak Empirical Evidence That Benefits of Psychotherapy Are Derived From Specific Ingredients. General Effects: The Alliance as a Case in Point. Allegiance and Adherence: Further Evidence for the Contextual Model. Therapist Effects: An Ignored but Critical Factor. Implications of Rejecting the Medical Model.
TL;DR: A prototype application has been constructed to explore how some of the contextual capabilities of the Contextual Information Service could be deployed in a wearable system designed to aid an ecologist's observations of giraffe in a Kenyan game reserve.
Abstract: Context-awareness has an increasingly important role to play in the development of wearable computing systems. In order to better define this role we have identified four generic contextual capabilities: sensing, adaptation, resource discovery, and augmentation. A prototype application has been constructed to explore how some of these capabilities could be deployed in a wearable system designed to aid an ecologist's observations of giraffe in a Kenyan game reserve. However, despite the benefits of context-awareness demonstrated in this prototype, widespread innovation of these capabilities is currently stifled by the difficulty in obtaining the contextual data. To remedy this situation the Contextual Information Service (CIS) is introduced. Installed on the user's wearable computer, the CIS provides a common point of access for clients to obtain, manipulate and model contextual information independently of the underlying plethora of data formats and sensor interface mechanisms.
TL;DR: This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design, a hands-on guide for anyone who needs practical guidance on how to use the Contextual design process and adapt it to tactical projects with tight timelines and resources.
Abstract: Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming? This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design-all with as little as a two-person team with only a few weeks to spare! *Includes real project examples with actual customer data that illustrate how a CD project actually works *Covers the entire scope of a project, from deciding on the number and type of interviews, to interview set up and analyzing collected data Sample project schedules are also included for a variety of different types of projects *Provides examples of how-to write affinity notes and affinity labels, build an affinity diagram, and step-by-step instructions for consolidating sequence models *Shows how to use consolidated data to define a design within tight time frames with examples of visions, storyboards, and paper prototypes *Introduces CDTools, the first application designed to support customer-centered design
TL;DR: This article investigated ESL writers' reactions to and uses of written feedback using a case study approach and a variety of data sources including observation notes, interview transcripts and written texts, overall findings on six students' use of teacher written feedback throughout a course will be briefly discussed.