Communication audit

Abstract: Communication plays an important role in the development of trust within an organization. While a number of researchers have studied the relationship of trust and communication, little is known about the specific linkages among quality of information, quantity of information, openness, trust, and outcomes such as employee involvement. This study tests these relationships using communication audit data from 218 employees in the oil industry. Using mediation analysis and structural equation modeling, we found that quality of information predicted trust of one's coworkers and supervisors while adequacy of information predicted one's trust of top management. Trust of coworkers, supervisors, and top management influenced perceptions of organizational openness, which in turn influenced employees' ratings of their own level of involvement in the organization's goals. This study suggests that the relationship between communication and trust is complex, and that simple strategies focusing on either quality or quan...

Abstract: Communication plays an important role in the development of trust within an organization. While a number of researchers have studied the relationship of trust and communication, little is known about the specific linkages among quality of information, quantity of information, openness, trust, and outcomes such as employee involvement. This study tests these relationships using communication audit data from 218 employees in the oil industry. Using mediation analysis and structural equation modeling, we found that quality of information predicted trust of one's coworkers and supervisors while adequacy of information predicted one's trust of top management. Trust of coworkers, supervisors, and top management influenced perceptions of organizational openness, which in turn influenced employees' ratings of their own level of involvement in the organization's goals. This study suggests that the relationship between communication and trust is complex, and that simple strategies focusing on either quality or quantity of information may be ineffective for dealing with all members in an organization.

Abstract: The main purpose of this study was to examine the relationship between organi zational communication satisfaction and organizational commitment in three Guatemalan organizations. Data were collected using three questionnaires: the Downs's (1990) Communication Audit Questionnaire (CAQ), the Mowday, Porter, and Steers's (1979) Organizational Commitment Questionnaire (OCQ), and the Cook and Wall's (1980) Organizational Commitment Instrument (OCI). Results indicated that, first, there was an explicit positive relationship between communication satisfaction and employees' organizational commitment. Sec ond, school teachers were significantly more satisfied with the communication practices and more committed to their organization than were the employees of the other two organizations (a hospital and a food factory). Third, supervisors were significantly more satisfied than were subordinates with overall communi cation practices. Fourth, employees with more tenure were significantly more committed to their organ...

Abstract: Purpose – The purpose of this paper is to provide further insight into the relationship between internal communication practices, communication satisfaction, job satisfaction, and organizational commitment. It is centered in the emergency services sector in general, and on land ambulance services in particular. The focus organization is a large urban land ambulance service with an operating budget of approximately $50 million and 468 employees.Design/methodology/approach – Only paramedics were eligible to participate in the study. In total, 91 (32.5 per cent) of the organization's 280 paramedics participated. Data were collected using a questionnaire comprising pre‐existing work‐related psychometric measures. The measures included the Communication Audit Survey, the Communication Satisfaction Questionnaire, the Minnesota Satisfaction Questionnaire and the Affective Organizational Commitment Scale. Only quantitative data were collected.Findings – The data showed that internal communication practices explai...