Open AccessProceedings Article
Value-Based Process Improvement
Manuel Bolsinger,Marc-Andre Bewernik,Hans Ulrich Buhl +2 more
- 01 Jun 2011
- pp 21
TL;DR: This paper introduces, based on the design science paradigm, an approach that is suitable for the value-based improvement of processes, and shows its applicability within a real world scenario and evaluates it by comparing it to a competing work in the field of valuebased process management.
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Abstract: For years, “improving business processes” has been and is the primary business priority of IT. In business process management (BPM), common criteria to evaluate the improvement of a process are time, costs, customer satisfaction and output quality. In contrast, the management of companies focuses on increasing the company’s value, using a value-based management approach, which is hard to be linked to these criteria. A value-based process improvement can alleviate this drawback by incorporating value-based management into the area of BPM. In this paper we introduce, based on the design science paradigm, an approach that is suitable for the value-based improvement of processes. Demonstrating the feasibility and the advantage of our approach, we show its applicability within a real world scenario and evaluate it by comparing it to a competing work in the field of valuebased process management.
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Citations
Capability development with process maturity models – Decision framework and economic analysis
TL;DR: A conceptual framework for structuring capability development decisions is proposed that builds on process maturity models and the principles of value-based business process management.
39
Bringing value-based business process management to the operational process level
TL;DR: A valuation calculus is proposed that brings value-based business process management to the operational process level by showing how the risk-adjusted expected net present value of a process can be determined and helps improve the calculation capabilities of an existing process-modeling tool.
Value-Orientation in Business Process Management
Jan vom Brocke,Christian Sonnenberg +1 more
- 01 Jan 2015
TL;DR: This chapter structures the value discussion in BPM by elaborating on the general notion of (economic) value and providing a frame of reference and presenting the Return on Process Transformation (ROPT) as a measure for evaluating the monetary effects of decisions on process (re-)design.
27
•Proceedings Article
An Optimization Model for Valuating Process Flexibility
Patrick Afflerbach,Gregor Kastner,Felix Krause,Maximilian Röglinger +3 more
- 01 Dec 2013
TL;DR: An optimization model is proposed that enables determining the optimal level of process flexibility in line with the principles of value-based business process management and is reported on the insights gained from applying the optimization model to the production processes of an international company from the semi-conductor industry.
•Proceedings Article
Customer Experience Versus Process Efficiency: Towards an Analytical Framework About Ambidextrous BPM
Patrick Afflerbach,Leonhard Frank +1 more
- 01 Jan 2016
TL;DR: This work proposes an analytical framework providing an in-depth understanding about effects and interdependencies of the ambidextrous business process management challenge, and matches process and customer types to generic design principles and provides concrete guidance on the establishment of ambidesxtrous BPM.
15
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