Journal Article10.1016/j.chb.2021.107093
User interactions with chatbot interfaces vs. Menu-based interfaces: An empirical study
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ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda
Justin Paul,Akiko Ueno,Charles Dennis +2 more
TL;DR: In this paper , the authors discuss multidimensional benefits and potential pitfalls of using artificial intelligence-based Chat Generative Pre-trained Transformer (ChatGPT), and provide numerous ideas for future research in consumer studies and marketing in the context of ChatGPT.
203
Do AI chatbots improve students learning outcomes? Evidence from a meta‐analysis
Rong Wu,Zhonggen Yu +1 more
TL;DR: In this paper , a meta-analysis of 24 randomized studies utilizing Stata software (version 14) was performed to examine the effects of AI chatbots on students' learning outcomes and the moderating effects of educational levels and intervention duration.
168
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
TL;DR: This paper conducted a systematic literature review (SLR) of published work indexed in the Clarivate Web of Science and Elsevier Scopus databases and identified four dominant topical areas through bibliographic coupling.
AI Literacy and its Implications for Prompt Engineering Strategies
Nils Knoth,Antonia Tolzin,Andreas Janson,Jan Marco Leimeister +3 more
- 01 Apr 2024
Abstract: Artificial intelligence technologies are rapidly advancing. As part of this development, large language models (LLMs) are increasingly being used when humans interact with systems based on artificial intelligence (AI), posing both new opportunities and challenges. When interacting with LLM-based AI system in a goal-directed manner, prompt engineering has evolved as a skill of formulating precise and well-structured instructions to elicit desired responses or information from the LLM, optimizing the effectiveness of the interaction. However, research on the perspectives of non-experts using LLM-based AI systems through prompt engineering and on how AI literacy affects prompting behavior is lacking. This aspect is particularly important when considering the implications of LLMs in the context of higher education. In this present study, we address this issue, introduce a skill-based approach to prompt engineering, and explicitly consider the role of non-experts ’ AI literacy (students) in their prompt engineering skills. We also provide qualitative insights into students ’ intuitive behaviors towards LLM-based AI systems. The results show that higher-quality prompt engineering skills predict the quality of LLM output, suggesting that prompt engineering is indeed a required skill for the goal-directed use of generative AI tools. In addition, the results show that certain aspects of AI literacy can play a role in higher quality prompt engineering and targeted adaptation of LLMs within education. We, therefore, argue for the integration of AI educational content into current curricula to enable a hybrid intelligent society in which students can effectively use generative AI tools such as ChatGPT.
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I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT
Ben Niu,G. F. N. Mvondo +1 more
TL;DR: This study investigates ChatGPT users' satisfaction, loyalty, and ethical concerns, revealing that information quality, perceived usefulness, and coolness positively impact satisfaction and loyalty, while user ethical perceptions and beliefs negatively moderate this relationship.
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