Journal Article10.1080/00140139508925217
User-centred design: for users or by users?
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TL;DR: The paper proposes, for example, that ‘ design by users’ is the appropriate strategy when significant value judgements have to be taken in a local or bespoke design setting and a ‘design for users” approach is appropriate for the design of generic products.
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Abstract: When ergonomists contribute to the design of products and services they aim to be user-centred. This paper explores two possible meanings of user-centredness; the ergonomist may use theories and findings about human behaviour to act for the user or may help the user to participate in design. Both approaches are well known in ergonomics and they can point in conflicting directions. This paper examines the rationale for the two approaches and presents the results of a survey, which found that the most successful strategy was to mix the two approaches. It offers a classification to support the identification of the appropriate approach to adopt in different situations. The paper proposes, for example, that ‘design by users’ is the appropriate strategy when significant value judgements have to be taken in a local or bespoke design setting. By contrast a ‘design for users’ approach is appropriate for the design of generic products. An additional approach ‘design for users with users’ is introduced for...
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Citations
Designing for or designing with? Informant design for interactive learning environments
Mike Scaife,Yvonne Rogers,Frances Aldrich,Matt Davies +3 more
- 27 Mar 1997
TL;DR: A new framework, called ‘informant design’, is described, which advocates efficiency of input from different people: maximizing the value of contributions from various informants and design team members at different stages of the design process.
432
Universal product design involving elderly users: a participatory design model
Oya Demirbilek,Halime Demirkan +1 more
TL;DR: A participatory design model is proposed where human beings can improve their quality of life by promoting independence, as well as safety, useability and attractiveness of the residence.
204
Participatory ergonomics in design processes: the role of boundary objects.
TL;DR: The concept of boundary objects is introduced in order to better understand the role of objects in participatory ergonomics (PE) design processes and a framework developed may serve to provide criteria to guide practitioners and intervention researchers in the selection of objects to facilitate a PE process.
170
•Journal Article
Laggards as Innovators? Old Users as Designers of New Services & Service Systems.
Anna Essén,Britt Östlund +1 more
TL;DR: The present case study provides an empirical example of how old users can be involved in the early stages of service design and questions the concept of old users as laggards.
85
Participatory design: one step back or two steps forward?
Birgitta Bergvall-Kåreborn,Anna Ståhlbröst +1 more
- 01 Oct 2008
TL;DR: A snapshot of where participatory design stands today is presented in order to offer suggestions on where it needs to be tomorrow.
77
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Ergonomics in organizational design and management
TL;DR: The historical development of ergonomics in organizational design and management is reviewed in this paper, where the emergence of an organizational machine interface technology and related concepts of macroergonomics are presented, including sociotechnical system considerations in organizational and work systems design.
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Are `human factors' human?
TL;DR: A ship's embarkation device comprising a projecting ladder or similar structure (3), which at one end is pivotally connected to a first platform (2), which is pivotALLY connected to the ship's deck, and at its other end a second platform (4).
Person-centred ergonomics : a Brantonian view of human factors
D J Osbourne,F. Leal,R Saran,P Shipley,T Stewart +4 more
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TL;DR: An Annotated Bibliography of Brantonian Publications is presented, highlighting the importance of individual publications in the history of the town and its role in the development of modern literature.
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