Towards a New Agenda for Service Design Research
16
TL;DR: In this article, the authors examined academic publications on service design over the last two decades using a summative content analysis of 305 articles that use SD as one of its "author provided subjects" and found that SD research is largely comprised of practice-oriented and phenomenological studies based on interpretative approaches.
read more
Abstract: This paper presents the findings from a systemic enquiry into the current research on Service Design (SD). It examines academic publications on SD over the last two decades using a summative content analysis of 305 articles that use SD as one of its ‘author provided subjects’. The analysis revealed: (1) three distinct groups of publications that use SD differently, with research rooted in Design (142 articles) seen as the driver for development of SD as a discipline; (2) a typological overview of SD research including nine categories differentiated by ‘knowledge’ and ‘methods’. The findings suggest that SD research is largely comprised of practice-oriented and phenomenological studies based on interpretative approaches. Research underpinned by objectivism is noticeably rarer. Future research needs to go beyond practice-based research, to embrace more objective and systemic approaches.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Mapping design knowledge: 36 years of Design Studies
Kathryn Burns,Jack Ingram,Louise Annable +2 more
- 28 Jun 2016
TL;DR: The paper offers proposals for the areas within which design theory resides, suggests that until a mature design epistemology evolves the concept of epistemics is a more appropriate term and reflects on the relationship between design research, knowledge, theory and practice.
9
Envisioning and evolving: Future evolution of the concept and the practice of service design
Daniela Sangiorgi,Lia Patrício,Francesco Zurlo +2 more
- 05 Jul 2018
TL;DR: In this paper, the authors reflect on the roots and recent evolution of service design in terms of fundamental concepts, methods and outcomes, taking into account the papers in the Envisioning and Evolving track.
8
Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for Strategy Creation for Wicked Problems in Service Design
Sari Kotaniemi,Mari Suoheimo,Satu Miettinen +2 more
TL;DR: This study compares the Evolved Double Diamond and PPG's frameworks for creating strategies to tackle wicked problems in service design, highlighting similarities and differences to inform future strategy development for complex challenges in healthcare, social work, and sustainable transportation.
Service design in organisational change
Qian－Rong Sun
- 16 Jun 2022
TL;DR: In this article , the authors report an empirical study analyzing 80 projects delivered by two leading service design agencies to understand the relevance and breadth of service design to organisational change and reveal two clearly divided camps of service-design practice, playing different roles in organisational changes.
1
References
Using thematic analysis in psychology
Virginia Braun,Victoria Clarke +1 more
TL;DR: Thematic analysis is a poorly demarcated, rarely acknowledged, yet widely used qualitative analytic method within psychology as mentioned in this paper, and it offers an accessible and theoretically flexible approach to analysing qualitative data.
145.8K
Three Approaches to Qualitative Content Analysis
Hsiu-Fang Hsieh,Sarah E. Shannon +1 more
TL;DR: The authors delineate analytic procedures specific to each approach and techniques addressing trustworthiness with hypothetical examples drawn from the area of end-of-life care.
•Book
The Foundations of Social Research: Meaning and Perspective in the Research Process
Michael Crotty
- 01 Jan 1998
TL;DR: The Making of Meaning Interpretivism For and against Culture Interpretivism The Way of Hermeneutics Critical Inquiry The Marxist Heritage Critical Inquiry Contemporary Critics and Contemporary Critique Feminism Re-Visioning the Man-Made World Postmodernism Crisis of Confidence or Moment of Truth? Conclusion
13.3K
Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
7.5K