Journal Article10.1108/14637151011017930
The performance impact of business process standardization: An empirical evaluation of the recruitment process
Björn Münstermann,Andreas Eckhardt,Tim Weitzel +2 more
- 09 Feb 2010
- Vol. 16, Iss: 1, pp 29-56
148
TL;DR: There is a significant impact on process time, cost, and most notably on quality, and the results indicate that the impact is strongest in services firms and varies subject to a firm's strategy type.
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Abstract: Purpose – The purpose of this paper is to show if business process standardization (BPS) has an impact on business process performance and should be considered as both a valid business process management (BPM) measure and a regular driver of process success.Design/methodology/approach – An empirical analysis based on data from 156 firms is used to evaluate the hypothesis that process standardization positively impacts business process time, cost, and quality.Findings – First, the paper proposes a model and empirical operationalization to analyze the impact of process standardization on process performance. Second, empirical analysis shows that BPS has a decisive impact on process performance (R2=61.9 percent). Precisely, there is a significant impact on process time, cost, and most notably on quality. The results indicate that the impact is strongest in services firms and varies subject to a firm's strategy type.Practical implications – The results suggest that BPS should regularly be considered a prime a...
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Citations
Business Process Management - 18th International Conference, BPM 2020, Seville, Spain, September 13-18, 2020, Proceedings
Dirk Fahland,Chiara Ghidini,Jörg Becker,Marlon Dumas +3 more
- 01 Jan 2020
TL;DR: The paper positions process mining along modern data life cycle, highlighting the challenges and suggesting directions in which data science disciplines (e.g., machine learning) may interact with a renewed process mining agenda.
SOPA: A Framework for Sustainability-Oriented Process Analysis and Re-design in Business Process Management
Finn Klessascheck,Ingo Weber,Luise Pufahl +2 more
- 02 May 2024
TL;DR: SOPA is a framework for sustainability-oriented process analysis and re-design in BPM that incorporates LCA and ABC techniques.
Measures of process harmonization
TL;DR: The measurement model can be used by practitioners, because it shows them the factors that must be taken into account when harmonizing processes, and because it provides them with a means to quantify the extent to which they succeeded in harmonizing their processes.
Variants of Variants: Context-Based Variant Analysis for Process Mining
Christoffer Rubensson,Jan Mendling,Matthias Weidlich +2 more
Realizing Appropriate Process Standardization - Basis for Effective Digital Transformation
Mathias Kirchmer
- 01 Jan 2023
TL;DR: In this paper , the authors present a systematic approach for process standardization that considers all components of a business process, hence, organization, data, functions, deliverables and control flow.
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