Journal Article10.1016/J.JOM.2010.05.001
The antecedents of process integration in business process outsourcing and its effect on firm performance
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TL;DR: In this article, the role of integration in BPO and its effect on BPO firm performance is examined, drawing on information processing theory, and the antecedents are task complexity, task security, end customer orientation of the client and IT capability of the BPO.
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About: This article is published in Journal of Operations Management. The article was published on 01 Jan 2011. The article focuses on the topics: Outsourcing & Business process.
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Citations
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A meta-analysis of supply chain integration and firm performance
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The impact of big data analytics and artificial intelligence on green supply chain process integration and hospital environmental performance
TL;DR: In this paper, the authors developed a conceptual model to test a sample of data from 168 French hospitals using a partial least squares regression-based structural equation modeling method and found that the use of BDA-AI technologies has a significant effect on environmental process integration and green supply chain collaboration.
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Architecture for Blockchain Applications
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Business process outsourcing studies: a critical review and research directions
TL;DR: Two models of BPO are developed and nine future paths of research pertaining to innovation effects, retained capabilities, environmental influences, global destinations, supplier capabilities, pricing models, business analytics, emerging models, and grounded theory development are proposed.
222
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