Book Chapter10.1007/978-3-642-45103-4_9
Process Performance Measurement
Michael Leyer,Diana Heckl,Jürgen Moormann +2 more
- 01 Jan 2015
- pp 227-241
52
TL;DR: Two methodologies, Data Envelopment Analysis and Process Mining, to measure and calculate indicators for process performance are discussed and the main terms will be defined and the procedure of process measurement will be presented.
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Abstract: Measuring performance is a precondition for analyzing and subsequently improving business processes. However, selecting the “right” criteria for measurements remains a difficult and highly debated topic, both in theory and practice. The objective of this chapter is to provide an overview how adequate measures can be identified and implemented. For this purpose, the main terms will be defined and the procedure of process measurement will be presented. This includes a number of approaches for measuring process performance. In more detail, two methodologies, Data Envelopment Analysis and Process Mining, to measure and calculate indicators for process performance are discussed. As an example, Process Mining is applied to real case data to demonstrate its possibilities.
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Citations
From Robotic Process Automation to Intelligent Process Automation: Emerging Trends
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- 13 Sep 2020
TL;DR: In this article, the authors study how recent advances in machine intelligence are disrupting the world of business processes, and identify key open research challenges at the intersection of AI and business processes.
79
The Process of Business Process Management
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- 01 Jan 2015
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57
Value-based process project portfolio management: integrated planning of BPM capability development and process improvement
TL;DR: This planning model intends to assist organizations in determining which BPM- and process-level projects they should implement in which sequence to maximize their firm value, catering for the projects’ effects on process performance and for interactions among projects.
A Systematic Literature Review of Fraud Detection Metrics in Business Processes
Badr Omair,Ahmad Alturki +1 more
TL;DR: The current state of fraud detection was surveyed by focusing on PBF metrics while including all relevant conceptual perspectives of PBF detection, indicating that a large body of research has examined detection metrics for possible fraud, but less attention has been paid to PBF.
31
Exploring the Intersection of Business Process Improvement and BPM Capability Development : A Research Agenda
TL;DR: A neglected research field is addressed, new avenues for interdisciplinary BPM research are opened up, and a novel perspective is contributed to the ongoing discussion about the future of BPM.
28
References
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28.7K
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The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
- 17 Apr 2015
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
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An Introduction to Efficiency and Productivity Analysis
Tim Coelli,D. S. Prasada Rao,George E. Battese +2 more
- 30 Nov 1997
TL;DR: This book is the first systematic survey of performance measurement with the express purpose of introducing the field to a wide audience of students, researchers, and practitioners.
9.2K