Journal Article10.1108/01443579510083622
Performance measurement system design: A literature review and research agenda
3.5K
TL;DR: Following a comprehensive review of the literature, proposes a research agenda that focuses on the process of performance measurement system design, rather than the detail of specific measures.
read more
Abstract: The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
An expanded model of marketing performance
TL;DR: If companies develop an integrated set of relevant measures and systematically collect, analyze and disseminate information about them, then marketing may be viewed as a more credible discipline.
60
Linkages between total quality management and organisational performance: an empirical study for Indian industry
TL;DR: In this paper, the authors examined the need for establishing linkages between factors affecting total quality management (TQM) as well as organisational performance and suggested a comprehensive assessment framework.
60
Human resource management (HRM) in the performance measurement and management (PMM) domain: a bibliometric review
TL;DR: The paper highlights the need to manage the identified themes as strategic organizational assets and further develop the strategic dimension of human resource management practices leveraging on project management and information systems.
A review of performance measurement systems for supply chain management
TL;DR: In this article, the authors discuss and review recent development of PMS, in particular those in relation to SCM, and suggest further research direction in supply chain PMSs.
59
References
•Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
- 17 Apr 2015
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
•Book
Out of the Crisis
W. Edwards Deming
- 02 Feb 1982
TL;DR: Deming's theory of management based on the 14 Points for Management as discussed by the authors was used in the Out of the Crisis, originally published in 1982, to explain the principles of management transformation and how to apply them.
9.4K
•Posted Content
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
9.2K
•Book
The Machine That Changed the World
James P. Womack,Daniel T. Jones,Daniel Roos +2 more
- 01 Jan 1991
TL;DR: A 5-million-dollar 5-year study on the future of the automobile industry was conducted by the Massachusetts Institute of Technology (MIT) as mentioned in this paper, which was based on the International Motor Vehicle Program (IMVP).
6.4K