Journal Article10.1108/01443579510083622
Performance measurement system design: A literature review and research agenda
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TL;DR: Following a comprehensive review of the literature, proposes a research agenda that focuses on the process of performance measurement system design, rather than the detail of specific measures.
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Abstract: The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
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References
•Book
The balanced scorecard : measures that drive performance
Robert S. Kaplan,David P. Norton +1 more
- 17 Apr 2015
TL;DR: A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
•Book
Out of the Crisis
W. Edwards Deming
- 02 Feb 1982
TL;DR: Deming's theory of management based on the 14 Points for Management as discussed by the authors was used in the Out of the Crisis, originally published in 1982, to explain the principles of management transformation and how to apply them.
9.4K
•Posted Content
Out of the Crisis
TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
9.2K
•Book
The Machine That Changed the World
James P. Womack,Daniel T. Jones,Daniel Roos +2 more
- 01 Jan 1991
TL;DR: A 5-million-dollar 5-year study on the future of the automobile industry was conducted by the Massachusetts Institute of Technology (MIT) as mentioned in this paper, which was based on the International Motor Vehicle Program (IMVP).
6.4K