Open AccessDissertation
Performance measurement practices in selected Eritrean manufacturing enterprises
Kidusan Yohannes Weldeghiorgis
- 01 Dec 2004
16
TL;DR: In this paper, the relative importance of financial as well as non-financial measures in relation to the performance evaluation process in the context of manufacturing enterprises in Eritrean was investigated.
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Abstract: Performance measures in the past primarily focused on production and were aimed at attaining increased short-term operational efficiency in terms of financial indicators. This type of measurement is too narrowly focused as it ignores critical measurement indicators that makes or breaks the company such as human capital, processes, customer interface, etc. In this regard most African countries are finding it extremely difficult to compete in the dynamic and changing global business environment. This study aims to assess to what extent Eritrean manufacturing enterprises use integrated performance measures, extent of its utilization and perceived relevance related to their actual financial results. In this regard an integrated model such as the balanced scorecard approach (financial, customer satisfaction, internal process/operational and employee satisfaction measures) was selected as reference for the study. A survey was done to gather data. Qualitative and quantitative techniques were employed for analyzing the data. The specific methods of data analysis include descriptive statistics such as tabulation, cross tabulation, computations of frequencies, and computations of percentages as well as correlation and regression analysis. The relative importance of financial as well as non-financial measures in relation to the performance evaluation process in the context of manufacturing enterprises was investigated. The result of the analysis indicated that the majority of respondent enterprises primarily focus on financial measures, using historical data, accounting profits and financial ratios which are compared with industrial trends. The financial measures are considered as having great importance in the respondent enterprises. Despite the fact that the non-financial measures are as important as the financial measures little or no attention is being paid to non-financial dimensions. The result of the analysis revealed that there is a clear and strong relation between the financial performance and the non-financial
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Citations
Business Performance Measurement. Theory and Practice
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TL;DR: In this paper, the authors argue that for many large companies the top-down, earnings per share-based model of financial management that has long dominated corporate American is becoming obsolete.
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Andy Neely
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TL;DR: In this article, Neely et al. present a conceptual and operational delineation of performance and propose a framework for measuring performance from three perspectives: the marketing perspective, the operations perspective and the financial perspective.
•Journal Article
Innovations in Performance Measurement: Trends and Research Implications
TL;DR: In this article, the authors present a rich description of emerging measurement practices and suggest directions for future research, including economic value measures, non-financial performance measures and balanced scorecard.