Journal Article10.1016/J.JBUSRES.2007.05.009
Perceived quality and image: When all is not “rosy”
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TL;DR: This article explored the relationship between quality and image with special attention on brands plagued with negative impressions, including instances where consumers' perceptions of a product's quality conflict with its perceived "image" and found that low brand image is more damaging than low quality.
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About: This article is published in Journal of Business Research. The article was published on 01 Jul 2008. The article focuses on the topics: Quality (business) & Attitude.
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Citations
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions.
TL;DR: In this article, the authors proposed an integrated model that examines the impact of three elements of foodservice quality dimensions (physical environment, food, and service) on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions.
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Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry
TL;DR: In this paper, the authors examined the relationship among hedonic and utilitarian values, customer satisfaction and behavioral intentions in the fast-casual restaurant industry and revealed that customer satisfaction acts as a partial mediator in the link between hedonics/utilitarian value and behavioral intention.
639
Intrinsic motivations, self-esteem, and luxury goods consumption
Yann Truong,Rod McColl +1 more
TL;DR: In this article, the authors investigate consumers' intrinsic motivations for purchasing luxury goods and find that consumers who are primarily intrinsically motivated tend to purchase luxury products for superior quality and self-directed pleasure.
367
“Wii Will Rock You!” The Use and Effect of Figurative Language in Consumer Reviews of Hedonic and Utilitarian Consumption
Ann Kronrod,Shai Danziger +1 more
TL;DR: This paper found that reading a review containing figurative language increases choice of hedonic over utilitarian options, and showed that consumers use figurative languages more when sharing experiences about hedonics than utilitarian consumption.
282
Product attributes and brand equity in the mobile domain: The mediating role of customer experience
TL;DR: The findings suggest that utilitarian and hedonic attributes of products affect mobile brand equity through customer experience, and that perceived ease of use, perceived usefulness, entertainment, and aesthetics may not be intrinsic value; their value on mobile brand Equity is realized throughCustomer experience.
189
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The Situational Impact of Brand Image Beliefs
Rajeev Batra,Pamela M. Homer +1 more
TL;DR: In this article, the authors experimentally examined some situational influences on the formation and consequences of two brand image/personality beliefs, pertaining to fun and sophistication (classiness), and established that nonverbalized personality associations of celebrity endorsers on these dimensions do indeed reinforce equivalent consumer beliefs about a brand's fun and classiness benefits, but only if a social consumption context is evoked, and only if the brand image beliefs are appropriate to the consumer schema for the product category involved.
Requiem for a Heavyweight The Demise of Creatine Kinase-MB
Amy K. Saenger,Allan S. Jaffe +1 more
TL;DR: The development of rapid, automated, and accurate laboratory testing for creatine kinase MB (CK-MB) revolutionized the treatment of patients with acute cardiac events in the 1970s and 1980s and elevations rapidly became the gold standard for identifying cardiac injury.