Journal Article10.1016/J.JBUSRES.2007.05.009
Perceived quality and image: When all is not “rosy”
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TL;DR: This article explored the relationship between quality and image with special attention on brands plagued with negative impressions, including instances where consumers' perceptions of a product's quality conflict with its perceived "image" and found that low brand image is more damaging than low quality.
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About: This article is published in Journal of Business Research. The article was published on 01 Jul 2008. The article focuses on the topics: Quality (business) & Attitude.
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