Patent
Method and system for product optimization
Carolyn B Zelek,John King,Mahesh Himatlal Vora,Nathan Ray Soderborg,Toni Brockers +4 more
- 11 Jan 2002
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TL;DR: In this paper, a method and computer-implemented system for optimizing a product based on the "voice of the customer" is presented, where aspects of the product that are critical to the customer satisfaction, and target values, therefore, are identified.
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Abstract: A method and computer-implemented system for optimizing a product Based on the “voice of the customer”, aspects of the product that are critical to the customer satisfaction, and target values, therefore, are identified Aspects are characterized in terms of their contributing factors Each contributing factor is characterized in a transfer function in terms of control and noise factors impacting the contributing factors Contributing factors are optimized during product design by shifting nominal design values for control factors with respect to the transfer function such that target contributing factors are attained with minimum variability due to existing noises and variability in control Where target values cannot be obtained through design optimization, conventional methods of manufacturing optimization are implemented The extent to which the target values are attained and maintained over the life of the product are assessed
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Citations
Patent
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TL;DR: In this paper, a framework is provided for the analysis of various relationships which can help to identify relationships that are in critical need of attention, isolate critical areas of improvement, and identify trends across various respondent profiles and lifecycle phases in a manner that optimizes the use of vendor organizational resources.
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TL;DR: In this article, product quality data was obtained using a computer-based survey application configured to present images to a survey participant, who was prompted to provide qualitative data pertaining to at least one perceived attribute of the product.
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- 02 Jul 2003
TL;DR: In this paper, techniques for assessing information technology products by comparing a product (including a product still under development) to a set of criteria are described. Each of the criteria may have one or more attributes, and may be different in priority from one another.
37
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Customer satisfaction evaluation method and storage medium that stores evaluation program
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TL;DR: In this article, customer requirements from a customer are listed in the row direction of a QFD chart and product characteristics are associated in the column direction of the chart to develop the functions, thereby obtaining QFD data.
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System and method for performing conjoint analysis
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- 10 Jan 2005
TL;DR: In this paper, a regression technique, e.g., least squares linear regression, is used to determine the utility values for a plurality of individual concept elements and for combinations of multiple concept elements, i.e., pair wise combinations of concept elements.
28
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