Patent
Method and device for recognizing caller
Xue Xuejiang
- 23 Dec 2015
5
TL;DR: In this paper, a call connection unit, an extraction unit, a query unit and a feedback unit are used for detecting a call of a user terminal and establishing a phone connection between the user and a customer service phone end.
read more
Abstract: The invention discloses a method and a device for recognizing a caller, belonging to the field of communication technologies. The device comprises a call connection unit, an extraction unit, a query unit and a feedback unit. The call connection unit is used for detecting a call of a user terminal and establishing a call connection between the user terminal and a customer service phone end. The extraction unit is used for extracting a phone number of the user terminal. The query unit is used for searching contact information of the phone number in a user information system. The feedback unit is used for feeding the contact information back to a customer service terminal to be convenient for customer service to recognize the caller. According to the method and the device, the working efficiency for customer service is greatly improved, the call consulting time of the user is saved and the favor degree of the user is improved to be beneficial for E-commerce to establish a good brand image and public praise.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Patent
incoming call display method, device and computer-readable storage medium
Wang Xiulin
- 18 Dec 2018
TL;DR: In this paper, an incoming call display method was proposed to improve the intelligence of caller ID by storing first logistics information stored in association with the first telephone number when there is a first phone number matching the incoming telephone number.
3
Patent
Incoming call processing method, terminal and computer readable storage medium
Yang Liang
- 05 Apr 2019
TL;DR: In this paper, an incoming call processing method, a terminal and a computer readable storage medium, is described, which comprises that contact person information in a preset application and service information corresponding to the contact information are obtained, and a correspondence table is generated.
3
Patent
Service combining method and apparatus, device, and computer readable storage medium
Shi Damao
- 28 Mar 2019
TL;DR: In this article, a service combining method and apparatus, a device, and a computer readable storage medium are provided for a service request from a client and if detecting a plurality of attendants simultaneously accompanying the client, on the basis of a first preset condition, determining whether the services of the client under the plurality of assistants can be combined; if so, then selecting a first attendant on the based of a second preset condition and setting the remaining attendants as second attendants; combining under the first attendants under the second attendants, so that the first attendant can provide service to the client.
Patent
Telephone service processing method and telephone service processing device as well as server
Sun Xinghua,Zhang Peng,Chen Hao +2 more
- 27 Nov 2018
TL;DR: In this paper, the authors provided a telephone service processing method and a telephone services processing device as well as a server, which relates to the technical field of information processing, and the method comprises the following steps: when receiving a call from a customer, obtaining the telephone number of the customer; according to the obtained telephone number, searching for and obtaining correspondingattribute information from a preset data pool, wherein corresponding relationships between telephone numbers and attribute information of a plurality of customers are pre-stored in the data pool and the attribute information comprises whether the customer is an internal customer, whether
Patent
Intelligent input method for customer service personnel to get orders from clients
Fan Hongcai,Feng Bin,Zhang Yuan,Feng Yun +3 more
- 20 Jul 2016
TL;DR: In this paper, an intelligent input method for customer service personnel to get orders from clients is presented, which consists of the following steps: receiving inhabitation areas of current clients, uploaded by the customer services personnel; according to the inhabitation area, obtaining and displaying a family name list of the inhabited areas; receiving family names of the current clients and automatically leading out and displaying client name list.
References
Patent
Caller identifying method, program, and apparatus and recording medium
Kiyoshi Kurosaki
- 10 Oct 2002
TL;DR: In this paper, a caller number received from an exchange machine by a telephone coordination server (CTI server) is noticed to a customer database to search for caller information, and the exchange machine is connected to a voice automatic response device (IVR device) to acquire predetermined voice data by telephone communication with a caller and the voice data is compared with voice data included in the caller information by a voice recognition server to generate caller candidate information having priority levels.
64
Patent
Customer service calling system
Weidong Lu
- 21 Mar 2012
TL;DR: In this paper, the utility model provides a customer service calling system, which comprises a CTI (Computer Telephony Integration) server, a customer information server, the telephone operator information server and a plurality of telephone operator terminals.
10
Patent
Electronic commerce system user incoming call processing method
Huang Gudong
- 19 Nov 2014
TL;DR: In this paper, an electronic commerce system user incoming call processing method is described, which relates to the technical field of electronic commerce, so as to solve the technical problem of improving the customer service processing efficiency.
4
Related Papers (5)
Zhou Yicheng,He Ye +1 more
- 11 Jun 2019
Kiyoshi Kurosaki,清 黒崎 +1 more
- 26 Jun 2003
Pang Zaihu,Zhu Fengyun,Chen Bo +2 more
- 05 Jun 2020