Journal Article10.1057/EJIS.2015.11
Measuring eGovernment success: a public value approach
186
TL;DR: This study proposes Public Value theory to reposition the DeLone and McLean IS Success Model in order to encompass three essential success or value clusters: efficiency, effectiveness and social value.
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Abstract: Measuring the success of eGovernment systems depends on how citizens perceive their value. Our understanding of success has been hampered however by (i) the rapid development and complexity of Inte...
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References
•Proceedings Article
Understanding the Complexity in Electronic Government: Implications from the Digital Divide Literature.
Natalie Helbig,José Ramón Gil-García,Enrico Ferro +2 more
- 01 Jan 2005
TL;DR: It is argued that e-government and digital divide research have been relatively disconnected and important intersections exist between the two and these intersections may be useful to explain some of the failures in e- government projects and policies.
Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange
Stuart J. Barnes,Richard Vidgen +1 more
TL;DR: This paper examines the results of a quality survey of a Web site provided by the OECD and draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e‐commerce and e‐government offerings.