Measuring eGovernment success: a public value approach

TL;DR: This study organizes existing research on the public value of e-government in order to investigate the current state and what value e- government is supposed to yield.

TL;DR: The special issue presents a collection of six papers that provide new insights on how digital technologies support public value creation and conceptualizes the realm of public valuecreation by highlighting the integrated nature ofpublic value creation supported by digital government implementations.

TL;DR: It is found that countries’ e-Government matures as they become more affluent (in terms of GDP per capita) and as their ICT infrastructure improves and human capital and the quality of governance have no significant effect on the development of e- government maturity.

TL;DR: The updated IS success model is extended by differentiating between online and offline service quality, as well as by introducing the notion of perceived value, to provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring m-government system success.

TL;DR: A case study is presented that summarizes the experiences of an Austrian university with such a videotex-based system and outlines a conceptual framework for mass IS development.

TL;DR: This research proposes the integration of topic analysis with sentiment analysis methods to assess the public opinions expressed in forums with diverse topics of discussion and found that combining the two types of analysis can provide improved ability to assess public opinions on a company.

TL;DR: This article proposed the integration of topic analysis with sentiment analysis methods to assess the public opinions expressed in forums with diverse topics of discussion using a WalMart-related Web forum as an example, and found that combining the two types of analysis can provide an improved ability to assess public opinions on a company through further analysis on one cluster of discussions, several abnormal traffic and sentiment patterns were identified related to Wal-Mart events.

TL;DR: In this paper, the authors examine the federal government's success in implementing and providing high-quality service through eGovernment, and define quality from the perspective of the end-users of the federal agency websites, as measured through customer survey data using data from the American Customer Satisfaction Index (ACSI).