Journal Article10.1057/EJIS.2015.11
Measuring eGovernment success: a public value approach
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TL;DR: This study proposes Public Value theory to reposition the DeLone and McLean IS Success Model in order to encompass three essential success or value clusters: efficiency, effectiveness and social value.
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Abstract: Measuring the success of eGovernment systems depends on how citizens perceive their value. Our understanding of success has been hampered however by (i) the rapid development and complexity of Inte...
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Online service quality and perceived value in mobile government success: An empirical study of mobile police in China
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References
E-Government for Better Performance: Promises, Realities, and Challenges
Kaifeng Yang,Seung-Yong Rho +1 more
TL;DR: Based on the literature, government reports, and other secondary data, this article evaluated the impact of e-government on service accessibility, efficiency, economy, effectiveness, and the other end-outcomes and revealed that although some eGovernment programs have demonstrated efficiency and economy gains, many are still struggling to make a business case.
126
Benchmarking e-government: improving the national and international measurement, evaluation and comparison of e-government
Richard Heeks
- 05 Mar 2008
TL;DR: This paper is aimed at those involved - in planning, in undertaking, in using or in evaluating - the benchmarking or measurement of e-government and provides a series of recommendations based on good practice or innovative practice backed up by a set of conceptual frameworks and statistical findings.
126
Putting Citizens On-Line, Not in Line
Gassan Al-Kibsi,Kito de Boer,Nigel P. Rea,Mona Mourshed +3 more
- 22 Mar 2001
TL;DR: The real value of eGovernment derives less from simply placing public services on-line than from the ability to force an agency to rethink, reorganize, and streamline their delivery before doing so, much as the redesign of core processes in the 1980s transformed many businesses as discussed by the authors.
110
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TL;DR: Efficiency and ease of completion are the dimensions of website service quality that most influence ROS users’ perceptions of value and convenience as well as their intentions to use and recommend the website to their peers.
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