Journal Article10.5465/AMR.1994.9412271803
Management theory and total quality: improving research and practice through theory development
James W. Dean,David E. Bowen +1 more
TL;DR: In this paper, the authors compare total quality and management theory at both global and topic-specific levels and conclude that management practice could be improved by incorporating insights from management theory into total quality efforts.
read more
Abstract: We introduce this theory-development forum by comparing total quality and management theory at both global and topic-specific levels. Our analysis suggests that management research could be enhanced by incorporating some insights of total quality into management theory. We also conclude, however, that management practice could be improved by incorporating insights from management theory into total quality efforts, and that, in fact, total quality has already incorporated many such insights. Finally, we suggest some directions for theory development and research on total quality.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Service quality and human resource management
Tom Redman,Brian P. Mathews +1 more
TL;DR: In this paper, a variety of management practices, particularly from human resource management (HRM), used by the service sector, and assesses their potential impact on service quality and total quality management (TQM).
140
The measurement of TQM principles and work-related outcomes
TL;DR: In this article, the authors examined the relationship between the implementation of TQM principles and work-related outcomes, to include job satisfaction, communication, and perceptions of the work environment.
140
Can Quality‐Oriented Firms Develop Innovative New Products?
Rajesh Sethi,Anju Sethi +1 more
TL;DR: In this article, the authors argue that a less demanding structural arrangement for developing innovative products in quality-oriented organizations involves the creation of cross-functional teams that are explicitly encouraged to take risk and granted autonomy.
139
The evolving path of TQM: towards business excellence and stakeholder value
Cristina Mele,Maria Colurcio +1 more
TL;DR: In this paper, the authors analyze the present level of the adoption of TQM in firms, and outline an evaluation of its evolving path, based on case studies of 21 firms.
138
TQM: A facilitator to enhance knowledge management? A structural analysis
TL;DR: Examination of the multi-dimensional relationship of total quality management (TQM) and knowledge management (KM) in both service and manufacturing firms in Malaysia shows that strategic planning and human resource management have a positive and significant relationship with the dimensions of KM.
137
References
The iron cage revisited institutional isomorphism and collective rationality in organizational fields
Paul DiMaggio,Walter W. Powell +1 more
TL;DR: In this paper, the authors argue that rational actors make their organizations increasingly similar as they try to change them, and describe three isomorphic processes-coercive, mimetic, and normative.
•Posted Content
The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields
Paul DiMaggio,Walter W. Powell +1 more
TL;DR: In this article, the authors explore why organizations tend to be increasingly and inevitably homogeneous in their forms and practices, and suggest that organizational fields are structured into an organizational field by powerful forces that lead them to become similar.
28.2K
Institutionalized Organizations: Formal Structure as Myth and Ceremony
John W. Meyer,Brian Rowan +1 more
TL;DR: Many formal organizational structures arise as reflections of rationalized institutional rules as discussed by the authors, and the elaboration of such rules in modern states and societies accounts in part for the expansion and i...
27.5K
Competitive advantage: creating and sustaining superior performance
M.E. Ponter
- 01 Jan 1998
TL;DR: Porter's concept of the value chain disaggregates a company into "activities", or the discrete functions or processes that represent the elemental building blocks of competitive advantage as discussed by the authors, has become an essential part of international business thinking, taking strategy from broad vision to an internally consistent configuration of activities.
19K