Journal Article10.1108/BJM-10-2014-0170
Knowledge-intensive process management: a case study from the public sector
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TL;DR: In this article, the authors present a case study of a BPM project in the public sector, where most processes are knowledge-intensive and present some findings about the methods that can be applied for BPM in the case of KIBPs.
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Abstract: Purpose – There is very little literature about improving and managing knowledge-intensive business processes (KIBPs). Since innovation plays an important role in knowledge work, these processes are different from traditional business processes, for which most business process management (BPM) methods have been developed, and therefore KIBPs should be improved differently. The purpose of this paper is to contribute to the understanding of BPM in the case of KIBPs by describing some methods that can be applied to manage and improve KIBPs. Design/methodology/approach – The paper presents a case study of a BPM project in the public sector, where most processes are knowledge-intensive. In conducting the longitudinal case study, established guidelines for interpretive case study research were followed. Both qualitative and quantitative data were collected. Findings – The paper presents some findings about the methods that can be applied for BPM in the case of KIBPs. It shows that the main phases of a BPM proje...
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Key factors that improve knowledge-intensive business processes which lead to competitive advantage
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•Dissertation
Approaches towards business process management adoption under different organizational cultures : doctoral dissertation
Brina Buh
- 01 Jan 2016
TL;DR: In this paper, the authors reviewed the main research findings on BPM adoption in connection to organizational culture, specifically the different types of organizational culture defined by Cameron and Quinn (2006).
•Posted Content
Knowledge management and measurement in Public Sector Organizations.
TL;DR: This thesis critically and comprehensively study the factors that characterize KM strategies and those that foster its development and success in PSO, then proposes metrics to measure and evaluate, in order to continuous and systematically improve KM practices inPSO.
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TL;DR: The authors provides an introductory but comprehensive account of the main forms of research practice in geography and the environmental sciences, and aims to instruct novice researchers to conduct their own research, and is designed for use at undergraduate and postgraduate level.
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Business Process Management: Practical Guidelines to Successful Implementations
John Jeston,Johan Nelis +1 more
- 08 May 2006
TL;DR: In this paper, the authors demystify business process management (BPM), and present guidelines of how to use the Framework Organization Strategy phase Process Architecture phase Launch Pad phase Understand phase Innovate phase People phase Develop phase Implement phase Realize Value phase Sustainable Performance phase Essentials Introduction Project Management People Change Management Leadership Part III BPM and the organization BPM Maturity Embedding BPM within the organization Part IV Appendices'tools and techniques Appendsices Bibliography
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Managing knowledge: the link between culture and organizational learning
TL;DR: The results show that collaborative culture encourages the development of organizational learning, which at the same time, has a significant effect on business performance, and empirical evidence for the hypothesis that collaborativeculture influences organizational learning which in turn influences business performance is provided.
523
The Six Core Elements of Business Process Management
Michael Rosemann,Jan vom Brocke +1 more
- 01 Jan 2015
TL;DR: The BPM Handbook as discussed by the authors provides a framework that consolidates and structures the essential factors that constitute BPM as a whole, including strategic alignment, governance, methods, information technology, people, and culture.
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