Journal Article10.1108/BPMJ-06-2017-0168
Key factors that improve knowledge-intensive business processes which lead to competitive advantage
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TL;DR: Empirically testing the relationship among KM practices, multistage processes of creative problem-solving and their outcomes, and firms’ competitiveness suggests managers should invest in specific knowledge management (KM) practices for enhancing knowledge-intensive business processes.
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Abstract: The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes.,This study uses survey data from 113 leading Italian companies. To test the structural relations of the research model the authors used the partial least square (PLS) method.,Results show that work design and training have a positive direct impact on creative problem-solving process while organizational culture has a positive impact on both creative problem-solving process and its outcomes. Finally creative problem-solving process has a strong direct impact on its outcomes and this, in turn, on firms’ competitiveness.,This study suggests that managers must highlight the problem-solving process as it affects a firm’s capability to find creative solutions and therefore its competitiveness. Moreover, the present paper suggests managers should invest in specific knowledge management (KM) practices for enhancing knowledge-intensive business processes.,The present paper fills an important gap in the BPM literature by empirically testing the relationship among KM practices, multistage processes of creative problem-solving and their outcomes, and firms’ competitiveness.
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Citations
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TL;DR: The findings of this study suggest that signaling knowledge value from the top management, fostering knowledge-oriented culture and enacting a knowledge-based reward system are critical in facilitating knowledge sharing process and enhancing innovation speed and quality in higher education institutions.
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Knowledge-oriented leadership towards organizational performance: symmetrical and asymmetrical approach
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Surendra Sarnikar,Amit V. Deokar +1 more
- 05 Jan 2010
TL;DR: This paper identifies kernel theories governing the design and development of PKM systems, and synthesizes various kernel theories to propose a comprehensive design process forPKM systems.
•Proceedings Article
Making Explicit the Implicit Knowledge Assets in Healthcare: The Case of Multidisciplinary Teams in Care and Cure Environments.
Graydon Davison,Nilmini Wickramasinghe +1 more
- 01 Jan 2003
TL;DR: A Knowledge Management Infrastructure model is proffered as a way of making explicit the elements of these knowledge assets in both case studies and provides a systematic and robust approach to structuring the conceptualization of knowledge assets across a range of healthcare environments.
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Making explicit the implicit knowledge assets in healthcare : the case of multidisciplinary teams in care and cure environments
TL;DR: In this paper, a knowledge management infrastructure model is proposed as a way of making explicit the elements of these knowledge assets in both case studies, and this model provides a systematic and robust approach to structuring the conceptualization of knowledge assets across a range of healthcare environments.
Pockets of Creativity in Business Processes
Stefan Seidel,Felix Müller-Wienbergen,Michael Rosemann +2 more
TL;DR: A framework for conceptualizing creativity within business processes is introduced that describes three types of uncertainty and constraints as well as the interrelationships among these and is intended to serve as a sensitizing device that can guide further information systems research on creativity-related phenomena.
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Knowledge-intensive process management: a case study from the public sector
TL;DR: In this article, the authors present a case study of a BPM project in the public sector, where most processes are knowledge-intensive and present some findings about the methods that can be applied for BPM in the case of KIBPs.
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