Journal Article10.2307/1251931
Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?:
TL;DR: The popular press has recently reported that managers of retail and service outlets are diffusing scents into their stores to create more positive environments and develop a competitive advantage as mentioned in this paper, which is not true.
read more
Abstract: The popular press has recently reported that managers of retail and service outlets are diffusing scents into their stores to create more positive environments and develop a competitive advantage. ...
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach:
TL;DR: In this article, the authors find that the service quality construct conforms to the structure of a third-order factor model that ties service quality perceptions to distinct and actionable dimensions: outcome, interaction, and environmental quality.
3.8K
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
TL;DR: In this article, the authors propose a comprehensive store choice model that includes three types of store environment cues (social, design, and ambient) as exogenous constructs, various store choice criteria (including shopping experience costs that heretofore have not been included in store choice models) as mediating constructs, and store patronage intentions as the endogenous construct.
2.4K
Atmospheric Effects on Shopping Behavior
L. W. Turley,Ronald E. Milliman +1 more
TL;DR: A review of the literature on the effects of facility-based environmental cues or "atmospherics" on buyer behavior can be found in this paper, where the authors identify gaps in the literature and suggest potential future topics for atmospheric related research.
2.1K
Atmospheric qualities of online retailing
TL;DR: In this article, a conceptual model is proposed which examines the potential influence of atmospheric qualities of a virtual store, and two individual traits, involvement and atmospheric responsiveness, are hypothesized to moderate the relationship between atmospheric cues and shoppers' affective and cognitive reactions.
1.3K
An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior
TL;DR: Sensory marketing as discussed by the authors is defined as marketing that engages the consumers' senses and affects their perception, judgment and behavior, which can be used to create subconscious triggers that characterize consumer perceptions of abstract notions of the product (e.g., its sophistication or quality).
1.2K
References
•Book
Applied multiple regression/correlation analysis for the behavioral sciences
Jacob Cohen,Patricia Cohen,Stephen G. West,Leona S. Aiken +3 more
- 01 Jan 1975
TL;DR: In this article, the Mathematical Basis for Multiple Regression/Correlation and Identification of the Inverse Matrix Elements is presented. But it does not address the problem of missing data.
30.4K
Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences.
Abstract: Contents: Preface. Introduction. Bivariate Correlation and Regression. Multiple Regression/Correlation With Two or More Independent Variables. Data Visualization, Exploration, and Assumption Checking: Diagnosing and Solving Regression Problems I. Data-Analytic Strategies Using Multiple Regression/Correlation. Quantitative Scales, Curvilinear Relationships, and Transformations. Interactions Among Continuous Variables. Categorical or Nominal Independent Variables. Interactions With Categorical Variables. Outliers and Multicollinearity: Diagnosing and Solving Regression Problems II. Missing Data. Multiple Regression/Correlation and Causal Models. Alternative Regression Models: Logistic, Poisson Regression, and the Generalized Linear Model. Random Coefficient Regression and Multilevel Models. Longitudinal Regression Methods. Multiple Dependent Variables: Set Correlation. Appendices: The Mathematical Basis for Multiple Regression/Correlation and Identification of the Inverse Matrix Elements. Determination of the Inverse Matrix and Applications Thereof.
23.2K
•Book
An approach to environmental psychology
Albert Mehrabian,James A. Russell +1 more
- 01 Jan 1974
TL;DR: In this paper, the authors proposed that environmental stimuli are linked to behavioral responses by the primary emotional responses of arousal, pleasure, and dominance, and used information rate to compare the effects of different environments, each with stimulation in many sense modalities.
7.6K
Servicescapes: The Impact of Physical Surroundings on Customers and Employees:
TL;DR: A typology of service organizations is presented and a conceptual framework is advanced for exploring the impact of physical surroundings on the behaviors of both customers and employees as mentioned in this paper, where the authors propose a typology for service organizations.
6.1K
Mood and memory
TL;DR: Experiments in which happy or sad moods were induced in subjects by hyp- notic suggestion to investigate the influence of emo- tions on memory and thinking found that subjects exhibited mood-state-dependent memory in recall of word lists, personal experiences recorded in a daily diary, and childhood experiences.