Open AccessJournal Article
Implementing Knowledge Transfer Solution through Web-based Help Desk System
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TL;DR: In this paper, with related experience of local university Help Desk, it is proposed the usage of Information Technology (IT) to effectively support the knowledge transfer in the organization.
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Abstract: Knowledge management is a process taking any steps that needed to get the most out of available knowledge resources. KM involved several steps; capturing the knowledge discovering new knowledge, sharing the knowledge and applied the knowledge in the decision making process. In applying the knowledge, it is not necessary for the individual that use the knowledge to comprehend it as long as the available knowledge is used in guiding the decision making and actions. When an expert is called and he provides stepby-step procedure on how to solve the problems to the caller, the expert is transferring the knowledge or giving direction to the caller. And the caller is ‘applying ’ the knowledge by following the instructions given by the expert. An appropriate mechanism is needed to ensure effective knowledge transfer which in this case is by telephone or email. The problem with email and telephone is that the knowledge is not fully circulated and disseminated to all users. In this paper, with related experience of local university Help Desk, it is proposed the usage of Information Technology (IT)to effectively support the knowledge transfer in the organization. The issues covered include the existing knowledge, the related works, the methodology used in defining the knowledge management requirements as well the overview of the prototype.
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Citations
A Knowledge Management System (KMS) using a storytelling-based approach to collect tacit knowledge
Nicholas Shaw,Peixiang Liu +1 more
- 01 Mar 2016
TL;DR: It is hypothesized that having contributors use stories to enter their tacit knowledge themselves into a KMS will overcome their reluctance thus making the overall process successful and becoming explicit knowledge available to anyone who requires it.
Impact of Technological Burden on Knowledge Management Functions in Jordanian Industrial Companies
TL;DR: In this paper , a study was conducted to see how electronic information overload affects knowledge management functions in Jordanian businesses, and the authors made a number of recommendations as a result of their findings, including adopting an organizational aspect that suits the nature of the tasks that industrial companies in Jordan perform, as well as providing technical capabilities to reduce the electronic overload that these companies face while performing their tasks.
A Pragmatic Evaluation of an Academic Practicum's Knowledge Transfer Process
Luis F. Pacheco
- 01 Jan 2009
TL;DR: This manuscript investigates linkages between knowledge repository systems and knowledge transfer in database technology practicums, examines the literature on knowledge transfer, develops an Action Research methodology, and presents results of a new study in database academic practicum linkages.
Evaluation framework for facilitating the technology transfers of universities: Focusing on the perspective of technology donors
Jongyi Hong,Jeonghwa Cha,Bilegjargal G.,Kyung-Bo Park +3 more
TL;DR: Evaluation framework for facilitating the technology transfers of universities based on the perspective of technology donors. The framework diagnoses multidimensional perspectives and identifies optimal CSFs for technology transfer activation at different growth stages.
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Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration
TL;DR: In this article, the authors develop a knowledge-based theory of organizational capability and draw upon research into competitive dynamics, the resource-based view of the firm, organizational capabilities, and organizational learning.
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•Proceedings Article
Knowledge management
Jos Schreinemakers,Jean-Paul A. Barthès,David S. Brée,R. van der Spek,Karl M. Wiig +4 more
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TL;DR: Already very simple filtering techniques may improve the F-score of an information extraction method based on automatically generated patterns significantly, as fewer matches need to be analysed.
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Knowledge management : challenges, solutions, and technologies
Irma Becerra-Fernandez,Avelino J. Gonzalez,Rajiv Sabherwal +2 more
- 01 Jan 2004
TL;DR: Knowledge Management as mentioned in this paper is an excellent handbook for business executives, especially chief information officers, IT directors, and chief knowledge officers, covering the principles, technologies, capture systems, sharing systems, and application systems of knowledge management.
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From Information Management to Knowledge Management
Calin Gurau
- 01 Jan 2009
TL;DR: It is shown, using two organizational examples, that the development of effective knowledge management systems requires a well-organized information system, as well as the clear identification of the main knowledge and decision-making centers within the business organization.
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Knowledge sharing through workspace networks
Igor T. Hawryszkiewycz
- 01 Apr 1999
TL;DR: The paper will outline activities that characterize knowledge sharing processes and how to facilitate them through information technology, and define what is needed to support such processes and describe ways of doing so using workspace networks.
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