Journal Article10.1016/j.jclepro.2022.132306
How manipulating incentives and participation in green programs affect satisfaction: The mediating role of warm glow
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TL;DR: In this paper , the mediating role of warm glow has been examined to examine how manipulating the different types and levels of incentives affect the relationship between voluntary green program participation and satisfaction, and the best option to be used by managers to satisfy participants and non-participants when incentivizing participation is the high self-benefiting incentive.
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About: This article is published in Journal of Cleaner Production. The article was published on 01 May 2022. The article focuses on the topics: Incentive & Affect (linguistics).
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References
Another Hidden Cost of Incentives: The Detrimental Effect on Norm Enforcement
Andreas Fuster,Stephan Meier +1 more
TL;DR: The results of the experiment show that private incentives for contributors can reduce the effectiveness of the norm enforcement mechanism: Free riders are punished less harshly in the treatment with incentives, and as a consequence, average contributions to the public good are no higher than without incentives.
Do hotels' “green” attributes contribute to customer satisfaction?
TL;DR: In this paper, the authors examined how green attributes contribute to hotel customers' overall satisfaction and concluded that environmental protection initiatives can be considered "plus" or "basic" attributes in terms of how they contribute to forming satisfaction, while basic attributes are seen as an integral part of the service offer, rather than as differentiating criteria.