Journal Article10.1016/J.ELERAP.2012.12.003
From e-commerce to social commerce: A close look at design features
Zhao Huang,Morad Benyoucef +1 more
1K
TL;DR: The findings indicate that, for any social commerce website, it is critical to achieve a minimum set of social commerce design features, which must cover all the layers of the proposed model, including the individual, conversation, community and commerce levels.
read more
About: This article is published in Electronic Commerce Research and Applications. The article was published on 01 Jul 2013. The article focuses on the topics: Ubiquitous commerce & E-commerce.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Perceived uncertainty and switching intention on e-commerce platforms: The moderating role of usage habit
Jing Tang,Feng Yang,Tiantian Yang +2 more
TL;DR: This study examines the impact of perceived uncertainty on e-commerce user switching intention, moderating the role of usage habit, and finds that habit mitigates the effect of uncertainty on disconfirmation, influencing users' switching intention.
8
An empirical study on the usage of social media in german b2c-online stores
TL;DR: The results of the observational study show, that the average online store implements about five social media features and that the majority of the features are placed on product pages.
A Machine Learning Approach for Item Recommendation Using SVD Technique
Vishal Paranjape,Neelu Nihalani,Nishchol Mishra +2 more
- 24 Sep 2021
TL;DR: In this paper, a machine learning approach for item recommendation making use of collaborative based model is proposed, which uses the concept of singular value decomposition (SVD) for getting the ratings of unrated items and minimizing the sparsity problem.
8
Leveraging customer engagement to improve the operational efficiency of social commerce start-ups
TL;DR: In this paper, a new framework using social media data to improve demand forecasting accuracy, resulting in a cost-efficient inventory control strategy was proposed, and the authors showed that this new framework dramatically increases demand forecasting accuracies and reduces operational costs in inventory management.
8
Website Transformation of a Latin American Airline: Effects of Cultural Aspects and User Experience on Business Performance
Jaime Díaz,Ángela P. Villareal,Andrés F. Aguirre,César A. Collazos,Cristian Rusu,Daniela Quiñones,Rusu Virginica +6 more
TL;DR: In this paper, the authors describe a real case of redesigning a Chilean airline's website, considering cultural elements, customer behavior, and general user experience, and analyze usability issues and problems in the information architecture.
8
References
Users of the world, unite! The challenges and opportunities of Social Media
TL;DR: A classification of Social Media is provided which groups applications currently subsumed under the generalized term into more specific categories by characteristic: collaborative projects, blogs, content communities, social networking sites, virtual game worlds, and virtual social worlds.
18.5K
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
TL;DR: This paper contributes by proposing and validating measures for a multidisciplinary, multidimensional model of trust in e-commerce, which shows that trust is indeed a multiddimensional concept.
5.2K
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research:
TL;DR: The SERVQUAL instrument and the perceptions-minus-expectations specification invoked by it to operationalize it are discussed in this paper, where the authors respond to concerns raised by Cronin and Taylor (1992) and Teas (1993).
2.8K
The role played by perceived usability, satisfaction and consumer trust on website loyalty
TL;DR: The results of the empirical analysis confirmed that the trust of the user increases when the user perceived that the system was usable and that there was a consequent increase in the degree of website loyalty.
Exploring the factors associated with Web site success in the context of electronic commerce
Chang Liu,Kirk P. Arnett +1 more
TL;DR: Four factors that are critical to Web site success in EC were identified: information and service quality, system use, playfulness, and system design quality.
1.7K