Journal Article10.1016/j.jretconser.2022.103020
Factors that influence manufacturer and store brand behavioral loyalty
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TL;DR: This article examined the factors that are linked to consumer goods brands having unusually high or low behavioral loyalty, after controlling for the association between brand size and loyalty that occurs due to the double jeopardy effect.
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About: This article is published in Journal of Retailing and Consumer Services. The article was published on 01 Sep 2022. The article focuses on the topics: Purchasing & Brand loyalty.
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Citations
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How Broadcasters’ Characteristics Affect Viewers’ Loyalty: The Role of Parasocial Relationships
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Smart shopper feelings in the case of store brands: the role of human capital as a key antecedent and the implications for store loyalty
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References
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Prospect Theory: An Analysis of Decision Under Risk
Daniel Kahneman,Amos Tversky +1 more
TL;DR: Prospect Theory as mentioned in this paper is an alternative theory of individual decision making under risk, developed for simple prospects with monetary outcomes and stated probabilities, in which value is given to gains and losses (i.e., changes in wealth or welfare) rather than to final assets, and probabilities are replaced by decision weights.
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Brand Loyalty Vs. Repeat Purchasing Behavior
Jacob Jacoby,David B. Kyner +1 more
TL;DR: Brand loyalty is first distinguished from simple repeat purchasing behavior and then conceptually defined in terms of six necessary and collectively sufficient conditions as discussed by the authors, and it is defined as a set of necessary and sufficient conditions.
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Building Store Loyalty Through Store Brands
Marcel Corstjens,Rajiv Lal +1 more
TL;DR: In this paper, the role of a store brand in building store loyalty through a game theoretic analysis is studied, and the authors show that quality store brands can be an instrument for retailers to generate store differentiation, store loyalty, and store profitability, even when the store brand does not have a margin advantage over the national brand.
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Building and sustaining profitable customer loyalty for the 21st century
Vikas Kumar,Denish Shah +1 more
TL;DR: In this article, a conceptual framework for building and sustaining loyalty and profitability simultaneously at individual customer level is proposed, where a two-tiered rewards structure is presented as a means for marketers to operationalize the framework.
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