Open Access
Factors Influencing Customer Satisfaction at a Fast Food Hamburger Chain: The Relationship Between Customer Satisfaction and Customer Loyalty
Jahangir M. Kabir
- 01 Jan 2016
5
About: The article was published on 01 Jan 2016. and is currently open access. The article focuses on the topics: Customer advocacy & Customer retention.
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Citations
Effects of Perceived Value and Customer Service on Brand Satisfaction
Ana Sebastián-Morillas,Abel Monfort,Belén López-Vázquez +2 more
TL;DR: Perceived value and customer service positively influence brand satisfaction.
5
The Relationship between Customer Satisfaction and Location of Restaurant
Xu Han,Shuo Xu,Yue Xiong,Siqi Zhao +3 more
- 10 Jan 2020
TL;DR: In this article, the authors used data analysis tools to find out how to choose a better location for a restaurant and found that location's attributes such as demographic and competition level have a significant relationship with the restaurant's customer satisfaction.
1
Customer Satisfaction: Service Quality or Product Quality (Case Study at Fast Food Restaurant in Jabodetabek)
Yudhy Kristiawan,Hartoyo Hartoyo,Budi Suharjo +2 more
TL;DR: Service quality significantly influences customer satisfaction in FFR. However, product quality has no direct effect on customer satisfaction. To improve customer satisfaction, FFR management should focus on improving service quality.
1
Enhancing Customer Satisfaction in Myanmar's Restaurant Industry: Key Factors that Drive Success
Theingi Aung,Sui Reng Liana,Arkar Htet,Amiya Bhaumik +3 more
- 06 Nov 2023
TL;DR: Enhancing customer satisfaction in Myanmar's restaurant industry requires a multifaceted approach that incorporates key factors such as food quality, service quality, price competitiveness, and ambience.
Customer Satisfaction: Service Quality or Product Quality (Case Study at Fast Food Restaurant in Jabodetabek)
TL;DR: In this article, the authors used the Structural Equation Model (SEM) to determine the factors that influenced customer satisfaction of a fast food restaurant in Jabodetabek.
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Users of the world, unite! The challenges and opportunities of Social Media
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Whence Consumer Loyalty
TL;DR: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. But they also understand that this relation is asymmetric as mentioned in this paper. Although loyal consumers are most...
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