Journal Article10.1108/EUM0000000002189
Facilities Management Practice
34
TL;DR: In this paper, a balanced approach is needed in using consultants and contractors and ways of adopting an in-house control, such as that by the BBC, is highlighted, as well as the possible dangers inherent therein.
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Abstract: Looks back, as the last in a five‐part series, at previously discussed points and their applications in facilities management practice. Also takes a positive look forward at what the future holds and possible steps in changing the ways of service provision. Discusses the organization of the delivery of facilities alongside new technology and this must be foremost in managers′ thinking. A balanced approach is needed in using consultants and contractors and ways of adopting an in‐house control, such as that by the BBC, are highlighted. Contracting out is also discussed, as are the possible dangers inherent therein. Looks also at the possible establishment of a relationship between client and contractors in especially open‐ended or terms of years contracts. Concludes that with the new EC Directive more professional managers with qualifications are going to be in much demand and organizations which provide training along the EC guidelines will be at the forefront of recruitment and retention of professional f...
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Citations
Establishment of KPIs for facility performance measurement: review of literature
TL;DR: In this paper, the authors identify key performance indicators (KPIs) and categorize them based on specific aspects of facility performance measurement in order to facilitate a holistic performance assessment.
183
A conceptual framework to measure facilities management performance
Dilanthi Amaratunga,David Baldry +1 more
TL;DR: Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness.
152
Performance measurement in facililities management and its relationships with management theory and motivation
Dilanthi Amaratunga,David Baldry +1 more
TL;DR: In this article, a case for the need for and benefits of performance measurement systems in FM environments is presented together with relevant trends in the performance measurement literature which identify key opportunities in this area.
67
•Dissertation
Theory building in facilities management performance measurement: application of some core performance measurement and management principles
Rdg Amaratunga
- 01 Jan 2001
TL;DR: In this paper, the authors investigated the role of FM in promoting organisational performance, and thereby in providing a competitive advantage, by using a grounded theory approach with the aim of building a theory as opposed to testing theory.
47
An Agenda for Facilities Management Research
TL;DR: In this paper, the authors present an agenda for facilities management research by proposing a framework of key organization, human, environment and economic variables and suggest that research should focus on the links that may be found between them, to generate theory and inform practice.
23
References
An Agenda for Facilities Management Research
TL;DR: In this paper, the authors present an agenda for facilities management research by proposing a framework of key organization, human, environment and economic variables and suggest that research should focus on the links that may be found between them, to generate theory and inform practice.
23
Facilities Risk Management
TL;DR: In this paper, the basic concepts of risk management and their application to the field of facilities management (FM) are introduced and a model for determining the exposure of an organization to risk and for identifying the level of control that may be exercised over particular risks.
15
Quality Managed Facilities
TL;DR: In this paper, the authors investigate quality issues in facilities management, relating them to total quality and customer care, and point out a number of steps to be identified on the quality journey to systems capable of audit to international quality standards.
12
Facilities Value Management
TL;DR: In this article, the authors look at the ways value is added in an organization through facilities management and suggest that if facilities are tuned in they help meet business objectives and values, and conclude that facilities can be effectively managed only if seen as integral parts of the enterprise.
11
Facilities Management in the New Organization
TL;DR: The first in a series of articles as mentioned in this paper introduces the key facilities management skills necessary for achieving the business objectives of the new, changing organization and the level at which these skills are employed by organizations will determine the future shape of the profession.