Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China
TL;DR: Wang et al. as discussed by the authors identified the determinants of consumer satisfaction towards online shopping in China and found that website design, security, information quality, payment method, e-service quality, product quality, and product variety and delivery service are positively related to consumer satisfaction.
read more
Abstract: With the development of Internet, online shopping is developing rapidly in China as a new way for shopping. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards online shopping in China. A total of 350 online shoppers in China had participated in this research. The findings revealed that website design, security, information quality, payment method, e-service quality, product quality, product variety and delivery service are positively related to consumer satisfaction towards online shopping in China.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
The Impact of E-Business’ Website Quality on Shopee’s Customer Satisfaction
Cintya Febriarizka,Fitri Novika Widjaja,Juliani Dyah Trisnawati +2 more
Is information normalization helpful in online communication? Evidence from online healthcare consultation
Xuan Wang,Tao Huang,Wenping Zhang,Qingfeng Zeng,Sun Xin +4 more
TL;DR: The results confirmed the positive impact of information normalization on communication performance and confirmed that information normalization can be enhanced through experiential learning, and extended the existing information quality model.
1
Measuring the Impact of Risk Perception, Trust and Satisfaction on Loyalty in E-Marketplaces
TL;DR: In this paper , a conceptual model is proposed to understand the relationship between constructs such as risk perception, consumers trust, satisfaction, and loyalty in e-marketplaces, which will be followed by an empirical study based on these variables.
1
Factors Affecting Consumer Satisfaction to Online Shopping
Kim Edward S. Santos,Angelo R. Santos +1 more
- 31 Dec 2020
TL;DR: In this paper, the authors determined the significant difference between the sex of respondents and the factors affecting consumer satisfaction to online shopping, which indicated that sex does not affect the consumer satisfaction.
1
References
Organizational information requirements, media richness and structural design
Richard L. Daft,Robert H. Lengel +1 more
TL;DR: Models are proposed that show how organizations can be designed to meet the information needs of technology, interdepartmental relations, and the environment to both reduce uncertainty and resolve equivocality.
9.5K
•Book
Marketing Research: An Applied Orientation
Naresh K. Malhotra
- 01 Sep 2003
TL;DR: The content of this 3rd edition marketing research textbook is practical and up to date and is based on an applied and managerially focused approach.
8.7K
Organizational information requirements, media richness and structural design
R. Daft,R. Lengel +1 more
- 01 May 1986
TL;DR: Models are proposed that show how organizations can be designed to meet the information needs of technology, interdepartmental relations, and the environment to both reduce uncertainty and resolve equivocality.
5.5K
E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality
TL;DR: In this article, a multiple-item scale (E-S-QUAL) is proposed for measuring the service quality delivered by a service provider. But, the scale is based on the means-end framework.
E-commerce: the role of familiarity and trust
TL;DR: In this paper, Luhmann et al. found that familiarity is a precondition for trust, and trust is a prerequisite of social behavior, especially regarding important decisions, in the context of the E-commerce involved in inquiring about and purchasing books on the Internet.