Journal Article10.1146/ANNUREV-ORGPSYCH-031413-091328
Employee Voice and Silence
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TL;DR: In this paper, the authors review the current state of knowledge about the factors and motivational processes that affect whether employees engage in upward voice or remain silent when they have concerns or relevant information to share.
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Abstract: When employees voluntarily communicate suggestions, concerns, information about problems, or work-related opinions to someone in a higher organizational position, they are engaging in upward voice. When they withhold such input, they are displaying silence and depriving their organization of potentially useful information. In this article, I review the current state of knowledge about the factors and motivational processes that affect whether employees engage in upward voice or remain silent when they have concerns or relevant information to share. I also review the research findings on the organizational and individual effects of employee voice and silence. After presenting an integrated model of antecedents and outcomes, I offer some potentially fruitful questions for future research.
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Citations
Does transformational leadership promote employee voice? Testing the mediating effect of psychological empowerment and moderating effect of leader–leader exchange
Fatmah Jaafari,Franck Brulhart,Christophe Favoreu +2 more
Abstract: Purpose We study the impact of transformational leaders' empowering behaviors on their followers' willingness to express their opinions and ideas. Specifically, we hypothesize that the relationship between transformational leadership (TL) and employee voice (EV) is mediated by psychological empowerment (PE) and moderated by leader–leader exchange (LLX). Design/methodology/approach The data for our study were collected from 253 respondents working in the public and private sector organizations in the Kingdom of Saudi Arabia (KSA) using a structured questionnaire. Findings Our study results highlight the significant role of TL in promoting employee PE and EV. Moreover, we found that the relationship between TL was moderated by LLX and mediated by PE. Research limitations/implications Our study is cross-sectional therefore we cannot confirm the causality and our focus on promotive voice in Saudi Arabia's high-power-distance context may limit broader generalizability. Originality/value The current research makes significant contribution to the leadership literature by highlighting the importance of transformational leader's upward relationship with their superiors on their subordinate's PE and subsequent voice behavior.
A 10‐week longitudinal study of voice and silence: Revealing the energy and social dynamics of speaking up and staying silent
Stacey L. Parker,YIQIONG LI,Davina Moore,Mike Zyphur,Adam Barsky +4 more
TL;DR: A 10-week study found a positive reciprocal relationship between employee voice and a supportive work climate, with voice climate mitigating silence, while emotional exhaustion had no lagged effect on silence, but was positively correlated with silence within occasions.
Defiance, Compliance, or Somewhere in Between: A Qualitative Study of How Employees Respond to Supervisors’ Unethical Requests
Logan M Steele,Paul E. Spector,Triparna de Vreede,Dejun Kong,Janelle Wells +4 more
TL;DR: A qualitative study examining employee responses to supervisors' unethical requests finds that personal relationships and values influence compliance or defiance.
Innovation-enhancing HRM, employee promotive voice and perceived organizational performance: a multilevel moderated serial mediation analysis
Qiuhua Zhu,Helen De Cieri,Nicola McNeil,Kaixin Zhang +3 more
TL;DR: This study explores the relationship between innovation-enhancing HRM, employee promotive voice, and perceived organizational performance. Findings suggest that innovation-enhancing HRM positively impacts employee promotive voice and perceived organizational performance, partially mediated by employee job satisfaction.
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