Open AccessBook
Emerging perspectives on services marketing
Leonard L. Berry,G. Lynn Shostack,Gregory D. Upah +2 more
- 01 Jan 1983
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About: The article was published on 01 Jan 1983. and is currently open access. The article focuses on the topics: Services marketing & Marketing management.
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Citations
•Dissertation
Parent/caregiver satisfaction with physiotherapy services for children with cerebral palsy: an explorative qualitative study at the cerebral palsy clinic in Mulago Hospital, Kampala, Uganda
Margaret Helen Irochu-Omare
- 01 Jan 2004
TL;DR: The purpose of this study was to use a qualitative research methodological approach to explore the satisfaction that the parents/caregivers of children with cerebral palsy get from utilising the physiotherapy services provided at the cerebral palsY clinic in Mulago hospital and, to identify the barriers/problems that parents/Caregivers encounter that might affect their attendance.
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A Comparative Study of Industrial Services in the U.S. and Sweden : Profitability, Productivity and Pricing
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Technology-Based Self-Service: Issues For Retail Management And Research
Ismet Anitsal,Mark A. Moon,M. Meral Anitsal +2 more
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TL;DR: In this paper, the authors review the place of technology in services marketing and technology-based self-services (TBSS) in a general classification schema for services and discuss benefits and challenges of TBSS for retailers.
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Determinants of Client Expectations for Accounting Services
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